• 202 Citations
  • 10 h-Index
20082019
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Research Output 2008 2019

  • 202 Citations
  • 10 h-Index
  • 22 Article
  • 7 Conference contribution
2019
1 Citation (Scopus)

Consumers’ switching to disruptive technology products: The roles of comparative economic value and technology type

Kamolsook, A., Badir, Y. F. & Frank, B. C., 2019 Jan 1, (Accepted/In press) In : Technological Forecasting and Social Change.

Research output: Contribution to journalArticle

Economics
Technology
Innovation
Comparative economics
Disruptive technology
Open Access
Open innovation
Emerging markets
Employees
Resources
Managers
2018

Quality attributes of robotic vehicles and their market potential

Frank, B. C. & Schvaneveldt, S. J., 2018 Feb 9, 2017 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2017. IEEE Computer Society, Vol. 2017-December. p. 750-754 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Robotics
Automotive industry
Managers
Economics
Quality attributes
2017

Consumer desire for personalisation of products and services: cultural antecedents and consequences for customer evaluations

Herbas Torrico, B. & Frank, B. C., 2017 Mar 28, (Accepted/In press) In : Total Quality Management and Business Excellence. p. 1-15 15 p.

Research output: Contribution to journalArticle

Evaluation
Personalization
Marketing
Marketers
Customer satisfaction
2016
1 Citation (Scopus)

Sustainable innovation: A consumer perspective

Frank, B. C., Torrico, B. H. & Schvaneveldt, S. J., 2016 Jan 18, IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, Vol. 2016-January. p. 1566-1570 5 p. 7385910

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Marketing
Managers
Innovation
Uncertainty
Consumer innovativeness
4 Citations (Scopus)
Information sources
Disaster
Contamination
Purchase
Purchase intent
2015
12 Citations (Scopus)

Antecedents and consequences of innate willingness to pay for innovations: Understanding motivations and consumer preferences of prospective early adopters

Frank, B. C., Enkawa, T., Schvaneveldt, S. J. & Herbas Torrico, B., 2015 Oct 1, In : Technological Forecasting and Social Change. 99, p. 252-266 15 p.

Research output: Contribution to journalArticle

Motivation
Innovation
Marketing
Bolivia
Customer satisfaction
7 Citations (Scopus)
collectivism
individualism
Industry
Costs and Cost Analysis
industry
2014
36 Citations (Scopus)

Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience

Frank, B. C., Herbas Torrico, B., Enkawa, T. & Schvaneveldt, S. J., 2014 Jan 1, In : Journal of Retailing. 90, 4, p. 567-586 20 p.

Research output: Contribution to journalArticle

Customer loyalty
Cognition
Perceived quality
Customer satisfaction
Emotion

Enhancing NPD operational performance through B2B and B2C customer involvement for varying degrees of product technology

Wimalachandra, D. C., Frank, B. C. & Enkawa, T., 2014 Jan 1, IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, p. 714-718 5 p. 6962504

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Product development
Textiles
Industry
Customer involvement
Business performance
26 Citations (Scopus)

How do the success factors driving repurchase intent differ between male and female customers?

Frank, B. C., Enkawa, T. & Schvaneveldt, S. J., 2014 Mar 1, In : Journal of the Academy of Marketing Science. 42, 2, p. 171-185 15 p.

Research output: Contribution to journalArticle

Success factors
Repurchase
Gender differences
Managers
Customer satisfaction

Implications of radioactive contamination near production sites for product quality-related risk perceptions and customer loyalty

Frank, B. C. & Wimalachandra, D. C., 2014 Jan 1, IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, p. 1535-1539 5 p. 6962667

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Risk perception
Contamination
Health risks
Radioactivity
Disasters
11 Citations (Scopus)

Regional differences in consumer preference structures within China

Frank, B. C., Abulaiti, G. & Enkawa, T., 2014 Mar 1, In : Journal of Retailing and Consumer Services. 21, 2, p. 203-210 8 p.

Research output: Contribution to journalArticle

China
Perceived quality
Consumer preferences
Regional differences
Preference structure
10 Citations (Scopus)
Disasters
disaster
Contamination
Mobile phones
Health
2 Citations (Scopus)
Product development
Quality control
Innovation
Specifications
Information management
2013
1 Citation (Scopus)
Customers
Customer Satisfaction
Customer satisfaction
Uncertainty
Market Segmentation
12 Citations (Scopus)

How do Asia's two most important consumer markets differ? Japanese-Chinese differences in customer satisfaction and its formation

Frank, B. C., Abulaiti, G., Herbas Torrico, B. & Enkawa, T., 2013 Dec 1, In : Journal of Business Research. 66, 12, p. 2397-2405 9 p.

Research output: Contribution to journalArticle

Consumer markets
Customer satisfaction
Japan
Asia
China
2012

Customer value creation through product quality and customer usage of product functions: Managing the industry shift towards smartphones

Frank, B. C., Torrico, B. H. & Enkawa, T., 2012 Jan 1, 2012 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2012. IEEE Computer Society, p. 1507-1511 5 p. 6837998

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Smartphones
Industry
Customer value
Product quality
Value creation
19 Citations (Scopus)
Fast food
Restaurants
Consumer attitudes
Teenagers
Competitive advantage
10 Citations (Scopus)

What characterizes Chinese consumer behavior? A cross-industry analysis of the Chinese diaspora in Japan

Frank, B. C., Abulaiti, G. & Enkawa, T., 2012 Sep 1, In : Marketing Letters. 23, 3, p. 683-700 18 p.

Research output: Contribution to journalArticle

Consumer behaviour
Diaspora
Industry analysis
Chinese consumers
Japan
2011
2 Citations (Scopus)

How Should Foreign Retailers Deal With Chinese Consumers? A Cross-National Comparison of the Formation of Customer Satisfaction

Abulaiti, G., Frank, B. C., Enkawa, T. & Schvaneveldt, S. J., 2011 Oct 1, In : Journal of Marketing Channels. 18, 4, p. 353-373 21 p.

Research output: Contribution to journalArticle

Retailers
Customer satisfaction
Cross-national comparison
Chinese consumers
Country differences
2009
9 Citations (Scopus)

Does economic growth enhance life satisfaction? The case of Germany

Frank, B. C. & Enkawa, T., 2009 Jul 24, In : International Journal of Sociology and Social Policy. 29, p. 313-329 17 p.

Research output: Contribution to journalArticle

economic growth
customer
confidence
Economic growth
Germany
7 Citations (Scopus)

Economic drivers of dwelling satisfaction: Evidence from Germany

Frank, B. C. & Enkawa, T., 2009 Mar 6, In : International Journal of Housing Markets and Analysis. 2, 1, p. 6-20 15 p.

Research output: Contribution to journalArticle

Economics
Germany
Income
Customer satisfaction
Economic growth

Economic influences on customer satisfaction and their difference by core and peripheral functions

Frank, B. C., Enkawa, T. & Okuma, N., 2009 Dec 1, In : Journal of Japan Industrial Management Association. 60, 2, p. 87-94 8 p.

Research output: Contribution to journalArticle

Customer Satisfaction
Customer satisfaction
Economics
Economic Growth
Stock Index
10 Citations (Scopus)

Economic influences on perceived value, quality expectations and customer satisfaction

Frank, B. C. & Enkawa, T., 2009 Jan 1, In : International Journal of Consumer Studies. 33, 1, p. 72-82 11 p.

Research output: Contribution to journalArticle

Economics
Economic Development
Research Personnel
Customer satisfaction
Perceived value
4 Citations (Scopus)

Interpreting time series of patient satisfaction: Macro vs. micro components

Frank, B. C., Sudo, S. & Enkawa, T., 2009 Jan 1, In : Journal of Hospital Marketing and Public Relations. 19, 1, p. 15-39 25 p.

Research output: Contribution to journalArticle

Patient Satisfaction
Economics
Principal Component Analysis
Regression Analysis
Patient satisfaction
2008
1 Citation (Scopus)

Economic influences on customer satisfaction: Variation by product function

Frank, B. C. & Enkawa, T., 2008 Dec 1, 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008. p. 203-207 5 p. 4737860

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Customer satisfaction
Byproducts
Economics
Industry
Managers
15 Citations (Scopus)

How economic growth affects customer satisfaction

Frank, B. C. & Enkawa, T., 2008 Jan 1, In : Asia Pacific Management Review. 13, 2, p. 531-544 14 p.

Research output: Contribution to journalArticle

Economic growth
Customer satisfaction
Industry
Germany
Managers
2 Citations (Scopus)

The impacts of economic long-term expansion and consumer confidence on perceived value and customer satisfaction

Frank, B. C. & Enkawa, T., 2008 Jan 1, ICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability. Research Publishing Services, p. 20-25 6 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Customer satisfaction
Economics
Industry