• 232 Citations
  • 10 h-Index
20082019

Research output per year

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Research Output

  • 232 Citations
  • 10 h-Index
  • 22 Article
  • 7 Conference contribution
2019

Consumers’ switching to disruptive technology products: The roles of comparative economic value and technology type

Kamolsook, A., Badir, Y. F. & Frank, B. C., 2019 Jan 1, (Accepted/In press) In : Technological Forecasting and Social Change.

Research output: Contribution to journalArticle

5 Citations (Scopus)
Open Access
2 Citations (Scopus)
2018

Quality attributes of robotic vehicles and their market potential

Frank, B. C. & Schvaneveldt, S. J., 2018 Feb 9, 2017 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2017. IEEE Computer Society, Vol. 2017-December. p. 750-754 5 p.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2017

Consumer desire for personalisation of products and services: cultural antecedents and consequences for customer evaluations

Herbas Torrico, B. & Frank, B. C., 2017 Mar 28, (Accepted/In press) In : Total Quality Management and Business Excellence. p. 1-15 15 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)
2016

Sustainable innovation: A consumer perspective

Frank, B., Torrico, B. H. & Schvaneveldt, S. J., 2016 Jan 18, IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, p. 1566-1570 5 p. 7385910. (IEEE International Conference on Industrial Engineering and Engineering Management; vol. 2016-January).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
5 Citations (Scopus)
2015

Antecedents and consequences of innate willingness to pay for innovations: Understanding motivations and consumer preferences of prospective early adopters

Frank, B. C., Enkawa, T., Schvaneveldt, S. J. & Herbas Torrico, B., 2015 Oct 1, In : Technological Forecasting and Social Change. 99, p. 252-266 15 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)
14 Citations (Scopus)
2014

Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience

Frank, B. C., Herbas Torrico, B., Enkawa, T. & Schvaneveldt, S. J., 2014 Jan 1, In : Journal of Retailing. 90, 4, p. 567-586 20 p.

Research output: Contribution to journalArticle

40 Citations (Scopus)

Enhancing NPD operational performance through B2B and B2C customer involvement for varying degrees of product technology

Wimalachandra, D. C., Frank, B. & Enkawa, T., 2014 Nov 18, IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, p. 714-718 5 p. 6962504. (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

How do the success factors driving repurchase intent differ between male and female customers?

Frank, B., Enkawa, T. & Schvaneveldt, S. J., 2014 Mar 1, In : Journal of the Academy of Marketing Science. 42, 2, p. 171-185 15 p.

Research output: Contribution to journalArticle

27 Citations (Scopus)

Implications of radioactive contamination near production sites for product quality-related risk perceptions and customer loyalty

Frank, B. & Wimalachandra, D. C., 2014 Nov 18, IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, p. 1535-1539 5 p. 6962667. (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Regional differences in consumer preference structures within China

Frank, B., Abulaiti, G. & Enkawa, T., 2014 Mar 1, In : Journal of Retailing and Consumer Services. 21, 2, p. 203-210 8 p.

Research output: Contribution to journalArticle

12 Citations (Scopus)
10 Citations (Scopus)
2 Citations (Scopus)
2013
1 Citation (Scopus)

How do Asia's two most important consumer markets differ? Japanese-Chinese differences in customer satisfaction and its formation

Frank, B., Abulaiti, G., Herbas Torrico, B. & Enkawa, T., 2013 Dec 1, In : Journal of Business Research. 66, 12, p. 2397-2405 9 p.

Research output: Contribution to journalArticle

12 Citations (Scopus)
2012

Customer value creation through product quality and customer usage of product functions: Managing the industry shift towards smartphones

Frank, B., Torrico, B. H. & Enkawa, T., 2012 Jan 1, 2012 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2012. IEEE Computer Society, p. 1507-1511 5 p. 6837998. (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

19 Citations (Scopus)

What characterizes Chinese consumer behavior? A cross-industry analysis of the Chinese diaspora in Japan

Frank, B., Abulaiti, G. & Enkawa, T., 2012 Sep 1, In : Marketing Letters. 23, 3, p. 683-700 18 p.

Research output: Contribution to journalArticle

12 Citations (Scopus)
2011

How Should Foreign Retailers Deal With Chinese Consumers? A Cross-National Comparison of the Formation of Customer Satisfaction

Abulaiti, G., Frank, B., Enkawa, T. & Schvaneveldt, S. J., 2011 Oct 1, In : Journal of Marketing Channels. 18, 4, p. 353-373 21 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)
2009

Does economic growth enhance life satisfaction? The case of Germany

Frank, B. & Enkawa, T., 2009 Jul 24, In : International Journal of Sociology and Social Policy. 29, p. 313-329 17 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)

Economic drivers of dwelling satisfaction: Evidence from Germany

Frank, B. C. & Enkawa, T., 2009 Mar 6, In : International Journal of Housing Markets and Analysis. 2, 1, p. 6-20 15 p.

Research output: Contribution to journalArticle

8 Citations (Scopus)

Economic influences on customer satisfaction and their difference by core and peripheral functions

Frank, B., Enkawa, T. & Okuma, N., 2009 Dec 1, In : Journal of Japan Industrial Management Association. 60, 2, p. 87-94 8 p.

Research output: Contribution to journalArticle

Economic influences on perceived value, quality expectations and customer satisfaction

Frank, B. & Enkawa, T., 2009 Jan, In : International Journal of Consumer Studies. 33, 1, p. 72-82 11 p.

Research output: Contribution to journalArticle

11 Citations (Scopus)

Interpreting time series of patient satisfaction: Macro vs. micro components

Frank, B., Sudo, S. & Enkawa, T., 2009 Jan 1, In : Journal of Hospital Marketing and Public Relations. 19, 1, p. 15-39 25 p.

Research output: Contribution to journalArticle

4 Citations (Scopus)
2008

Economic influences on customer satisfaction: Variation by product function

Frank, B. & Enkawa, T., 2008 Dec 1, 2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008. p. 203-207 5 p. 4737860. (2008 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2008).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

How economic growth affects customer satisfaction

Frank, B. & Enkawa, T., 2008 Jan 1, In : Asia Pacific Management Review. 13, 2, p. 531-544 14 p.

Research output: Contribution to journalArticle

15 Citations (Scopus)

The impacts of economic long-term expansion and consumer confidence on perceived value and customer satisfaction

Frank, B. & Enkawa, T., 2008 Jan 1, ICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability. Research Publishing Services, p. 20-25 6 p. (ICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)