TY - JOUR
T1 - A receptionist robot for Brazilian people
T2 - Study on interaction involving illiterates
AU - Trovato, Gabriele
AU - Ramos, Josue G.
AU - Azevedo, Helio
AU - Moroni, Artemis
AU - Magossi, Silvia
AU - Simmons, Reid
AU - Ishii, Hiroyuki
AU - Takanishi, Atsuo
N1 - Funding Information:
Research supported by the Strategic Young Researcher Overseas Visits Program for Accelerating Brain Circulation program by the Japanese Society for the Promotion of Science and by the Brazilian agencies Fapesp- 2013/26453-1 and CNPq 455193/2013-4. This study was conducted as part of the Research Institute for Science and Engineering, Waseda University, and as part of the humanoid project at the Humanoid Robotics Institute, Waseda University. The experiment was carried out in CTI Renato Archer, in Campinas, Brazil. We thank all staff and students involved for the support received.
Publisher Copyright:
© 2017 Gabriele Trovato et al.
PY - 2017/4
Y1 - 2017/4
N2 - The receptionist job, consisting in providing useful indications to visitors in a public office, is one possible employment of social robots. The design and the behaviour of robots expected to be integrated in human societies are crucial issues, and they are dependent on the culture and society in which the robot should be deployed. We study the factors that could be used in the design of a receptionist robot in Brazil, a country with a mix of races and considerable gaps in economic and educational level. This inequality results in the presence of functional illiterate people, unable to use reading, writing and numeracy skills. We invited Brazilian people, including a group of functionally illiterate subjects, to interact with two types of receptionists differing in physical appearance (agent v mechanical robot) and in the sound of the voice (human like v mechanical). Results gathered during the interactions point out a preference for the agent, for the human-like voice and a more intense reaction to stimuli by illiterates. These results provide useful indications that should be considered when designing a receptionist robot, as well as insights on the effect of illiteracy in the interaction.
AB - The receptionist job, consisting in providing useful indications to visitors in a public office, is one possible employment of social robots. The design and the behaviour of robots expected to be integrated in human societies are crucial issues, and they are dependent on the culture and society in which the robot should be deployed. We study the factors that could be used in the design of a receptionist robot in Brazil, a country with a mix of races and considerable gaps in economic and educational level. This inequality results in the presence of functional illiterate people, unable to use reading, writing and numeracy skills. We invited Brazilian people, including a group of functionally illiterate subjects, to interact with two types of receptionists differing in physical appearance (agent v mechanical robot) and in the sound of the voice (human like v mechanical). Results gathered during the interactions point out a preference for the agent, for the human-like voice and a more intense reaction to stimuli by illiterates. These results provide useful indications that should be considered when designing a receptionist robot, as well as insights on the effect of illiteracy in the interaction.
KW - Anthropomorphism
KW - Education
KW - Human-robot interaction
KW - Illiteracy
KW - Receptionist
KW - Service robotics
KW - Socially assistive robotics
KW - Uncanny valley
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U2 - 10.1515/pjbr-2017-0001
DO - 10.1515/pjbr-2017-0001
M3 - Article
AN - SCOPUS:85018443136
SN - 2081-4836
VL - 8
SP - 1
EP - 17
JO - Paladyn
JF - Paladyn
IS - 1
ER -
