注文住宅取得プロセスの現状と課題に関する調査研究

Translated title of the contribution: A study on the current status and issues of the custom-built housing acquisition process

Hiromi Itami, Masahiro Suemori, Naoko Wakabayashi, Takaya Kojima

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The research identified issues in communication in the customized house planning process: while professionals ensure that client’s needs are incorporated into the plan, customers felt that needs and tastes were not sufficiently reflected. Factors that affect customer’s general satisfaction are final building, entire process, the interaction with the sales representative, and how the building is placed, as well as the precision of the design drawings/plans. In addition to the tools to share images that reflect needs and taste, an involvement of an interior decorator is found to improve customer satisfaction and reduce the burden of professional in meeting client’s needs.

Original languageJapanese
Pages (from-to)205-209
Number of pages5
JournalAIJ Journal of Technology and Design
Volume25
Issue number59
DOIs
Publication statusPublished - 2019 Feb 1
Externally publishedYes

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Customer satisfaction
Sales
Planning
Communication

ASJC Scopus subject areas

  • Architecture
  • Building and Construction

Cite this

注文住宅取得プロセスの現状と課題に関する調査研究. / Itami, Hiromi; Suemori, Masahiro; Wakabayashi, Naoko; Kojima, Takaya.

In: AIJ Journal of Technology and Design, Vol. 25, No. 59, 01.02.2019, p. 205-209.

Research output: Contribution to journalArticle

Itami, Hiromi ; Suemori, Masahiro ; Wakabayashi, Naoko ; Kojima, Takaya. / 注文住宅取得プロセスの現状と課題に関する調査研究. In: AIJ Journal of Technology and Design. 2019 ; Vol. 25, No. 59. pp. 205-209.
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