A study on the development of tourist support system using ict and psychological effects

Akira Sasaki, Fu Xiang, Rina Hayashi, Yuko Hiramatsu, Kazutaka Ueda, Yasunari Harada, Hiroyuki Hatano, Hiroshi Hasegawa, Atsushi Ito

Research output: Contribution to journalArticlepeer-review

Abstract

We have been studying a sightseeing support application using Bluetooth Low Energy (BLE) beacons and mobile phones since 2014 to support sightseeing in Nikko, one of Japan’s World Heritage sites. Travelers can receive information relating to their position by using this application. We tried to use some psychological effects to increase travelers’ satisfaction when they receive such information. Moreover, we tried to emphasize travel memories of the place (scenery, culture, food, etc.) to encourage them to revisit or inspire their friends to visit it. Our tests prove the usefulness of our sightseeing support application for enhancing the travel experience. However, we had not yet developed a function to provide information that met the travelers’ intentions or needs. Moreover, it is hazardous to use a smartphone during walking, especially in an unfamiliar place. If a traveler uses a smartphone during walking, they might miss the beautiful scenery, historic buildings, and exotic atmosphere. We tried to adapt our sightseeing support application for use with a wearable device (smartwatch) to avoid using a smartphone during walking and introduced a prospect theory to evaluate information according to personal interest and behavior. Our experiments proved that our application provided the most appropriate sightseeing information to travelers and prevented danger during walking.

Original languageEnglish
Article number8930
Pages (from-to)1-25
Number of pages25
JournalApplied Sciences (Switzerland)
Volume10
Issue number24
DOIs
Publication statusPublished - 2020 Dec 2

Keywords

  • BLE beacon
  • CogInfoCom
  • Maslow’s hierarchy of needs
  • Prospect theory
  • Sightseeing support
  • Smartphone
  • Travel psychology
  • Wearable device
  • Zeigarnik effect

ASJC Scopus subject areas

  • Materials Science(all)
  • Instrumentation
  • Engineering(all)
  • Process Chemistry and Technology
  • Computer Science Applications
  • Fluid Flow and Transfer Processes

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