Analysis of customer communication by employee in restaurant and lead time estimation

Masanori Takehara, Hiroya Nojiri, Satoshi Tamura, Satoru Hayamizu, Takeshi Kurata

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.

Original languageEnglish
Title of host publication2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9786163618238
DOIs
Publication statusPublished - 2014 Feb 12
Externally publishedYes
Event2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014 - Chiang Mai, Thailand
Duration: 2014 Dec 92014 Dec 12

Publication series

Name2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014

Other

Other2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
Country/TerritoryThailand
CityChiang Mai
Period14/12/914/12/12

ASJC Scopus subject areas

  • Signal Processing
  • Information Systems

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