Analyzing consumer preference by using the latest semantic model for verbal protocol

Yuki Tamari, Kazuhisa Takemura

Research output: Contribution to journalArticlepeer-review

Abstract

This paper examines consumers' preferences for competing brands by using a preference model of verbal protocols. Participants were 150 university students, who reported their opinions and feelings about McDonalds and Mos Burger (competing hamburger restaurants in Japan). Their verbal protocols were analyzed by using the singular value decomposition method, and the latent decision frames were estimated. The verbal protocols having a large value in the decision frames could be interpreted as showing attributes that consumers emphasize. Based on the estimated decision frames, we predicted consumers' preferences using the logistic regression analysis method. The results indicate that the decision frames projected from the verbal protocol data explained consumers' preferences effectively.

Original languageEnglish
Pages (from-to)497-504
Number of pages8
JournalShinrigaku Kenkyu
Volume82
Issue number6
DOIs
Publication statusPublished - 2012 Feb

Keywords

  • Consumer behavior
  • Latent semantic analysis
  • Verbal protocol

ASJC Scopus subject areas

  • Psychology(all)

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