Attempt to mitigate congestion by providing latent information with walk-rally application

Yuya Ieiri, Yuu Nakajima, Reiko Hishiyama

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2 Citations (Scopus)

    Abstract

    At events and sightseeing spots, congestion can be a factor that lowers customer satisfaction, so there is need for methods that mitigate congestion. Currently, there are methods for mitigating congestion such as changing the layout of an event and restricting customer behavior. However, there are problems in that it is difficult to reduce congestion at events in which the layout cannot be changed, and there is a risk the satisfaction level will be reduced due to restricting customer behavior. Therefore, we propose a method aimed at reducing congestion by allowing users to voluntarily select a detour to avoid congestion by providing users with not only obvious information but latent information with a walk-rally application. In demonstration experiments at real events and sightseeing spots, we confirmed that the proposed method is effective at reducing congestion and clarified how to use latent information effectively for mitigating congestion.

    Original languageEnglish
    Title of host publicationProceedings of 2018 9th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2018
    PublisherAssociation for Computing Machinery
    Pages80-84
    Number of pages5
    ISBN (Electronic)9781450354851
    DOIs
    Publication statusPublished - 2018 Jan 11
    Event9th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2018 - San Diego, United States
    Duration: 2018 Jan 112018 Jan 13

    Other

    Other9th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2018
    CountryUnited States
    CitySan Diego
    Period18/1/1118/1/13

    Keywords

    • Congestion reduction
    • Detour
    • Non-monetary incentive
    • Walk-rally application

    ASJC Scopus subject areas

    • Human-Computer Interaction
    • Computer Networks and Communications
    • Computer Vision and Pattern Recognition
    • Software

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  • Cite this

    Ieiri, Y., Nakajima, Y., & Hishiyama, R. (2018). Attempt to mitigate congestion by providing latent information with walk-rally application. In Proceedings of 2018 9th International Conference on E-Education, E-Business, E-Management and E-Learning, IC4E 2018 (pp. 80-84). Association for Computing Machinery. https://doi.org/10.1145/3183586.3183598