Decision making in crisis: A multilevel model of the interplay between cognitions and emotions

Shelley D. Dionne, Janaki Gooty, Francis J. Yammarino, Hiroki Sayama

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Despite recognition that emotions are present and salient during a crisis, traditional views of crisis decision making, such as crisis decision theory and naturalistic decision making, emphasize mainly the role of cognitive processes. Several recent crises illustrate individuals face complex, dynamic, and significant situations requiring decisions with which they are unfamiliar and/or lack experience. Moreover, dangerous and life-threatening situations activate negative emotions such as anger, regret, guilt, fear, disappointment, and shame, which may uniquely affect recursive associations with the immediate cognitive schema elicited after a crisis. Also consider individuals do not experience crises in a vacuum. Rather, they perceive, interpret, and assess information via interactions with others, thus creating collective crisis decision making as a substantive level of analysis. As such, we present a multilevel theoretical model examining the interactive role cognitions and emotions play in crisis decision making, and offer implications regarding individual and collective decisions during crises.

Original languageEnglish
Pages (from-to)95-124
Number of pages30
JournalOrganizational Psychology Review
Volume8
Issue number2-3
DOIs
Publication statusPublished - 2018 May 1
Externally publishedYes

Fingerprint

Cognition
Decision Making
Emotions
Decision Theory
Shame
Guilt
Anger
Vacuum
Fear
Theoretical Models
Decision making
Multilevel models
Emotion

Keywords

  • crisis
  • decision making
  • emotions
  • multilevel

ASJC Scopus subject areas

  • Social Psychology
  • Applied Psychology
  • Organizational Behavior and Human Resource Management

Cite this

Decision making in crisis : A multilevel model of the interplay between cognitions and emotions. / Dionne, Shelley D.; Gooty, Janaki; Yammarino, Francis J.; Sayama, Hiroki.

In: Organizational Psychology Review, Vol. 8, No. 2-3, 01.05.2018, p. 95-124.

Research output: Contribution to journalArticle

Dionne, Shelley D. ; Gooty, Janaki ; Yammarino, Francis J. ; Sayama, Hiroki. / Decision making in crisis : A multilevel model of the interplay between cognitions and emotions. In: Organizational Psychology Review. 2018 ; Vol. 8, No. 2-3. pp. 95-124.
@article{249fc99b7ba84c919698b8f73f4e1c08,
title = "Decision making in crisis: A multilevel model of the interplay between cognitions and emotions",
abstract = "Despite recognition that emotions are present and salient during a crisis, traditional views of crisis decision making, such as crisis decision theory and naturalistic decision making, emphasize mainly the role of cognitive processes. Several recent crises illustrate individuals face complex, dynamic, and significant situations requiring decisions with which they are unfamiliar and/or lack experience. Moreover, dangerous and life-threatening situations activate negative emotions such as anger, regret, guilt, fear, disappointment, and shame, which may uniquely affect recursive associations with the immediate cognitive schema elicited after a crisis. Also consider individuals do not experience crises in a vacuum. Rather, they perceive, interpret, and assess information via interactions with others, thus creating collective crisis decision making as a substantive level of analysis. As such, we present a multilevel theoretical model examining the interactive role cognitions and emotions play in crisis decision making, and offer implications regarding individual and collective decisions during crises.",
keywords = "crisis, decision making, emotions, multilevel",
author = "Dionne, {Shelley D.} and Janaki Gooty and Yammarino, {Francis J.} and Hiroki Sayama",
year = "2018",
month = "5",
day = "1",
doi = "10.1177/2041386618756063",
language = "English",
volume = "8",
pages = "95--124",
journal = "Organizational Psychology Review",
issn = "2041-3866",
publisher = "SAGE Publications Inc.",
number = "2-3",

}

TY - JOUR

T1 - Decision making in crisis

T2 - A multilevel model of the interplay between cognitions and emotions

AU - Dionne, Shelley D.

AU - Gooty, Janaki

AU - Yammarino, Francis J.

AU - Sayama, Hiroki

PY - 2018/5/1

Y1 - 2018/5/1

N2 - Despite recognition that emotions are present and salient during a crisis, traditional views of crisis decision making, such as crisis decision theory and naturalistic decision making, emphasize mainly the role of cognitive processes. Several recent crises illustrate individuals face complex, dynamic, and significant situations requiring decisions with which they are unfamiliar and/or lack experience. Moreover, dangerous and life-threatening situations activate negative emotions such as anger, regret, guilt, fear, disappointment, and shame, which may uniquely affect recursive associations with the immediate cognitive schema elicited after a crisis. Also consider individuals do not experience crises in a vacuum. Rather, they perceive, interpret, and assess information via interactions with others, thus creating collective crisis decision making as a substantive level of analysis. As such, we present a multilevel theoretical model examining the interactive role cognitions and emotions play in crisis decision making, and offer implications regarding individual and collective decisions during crises.

AB - Despite recognition that emotions are present and salient during a crisis, traditional views of crisis decision making, such as crisis decision theory and naturalistic decision making, emphasize mainly the role of cognitive processes. Several recent crises illustrate individuals face complex, dynamic, and significant situations requiring decisions with which they are unfamiliar and/or lack experience. Moreover, dangerous and life-threatening situations activate negative emotions such as anger, regret, guilt, fear, disappointment, and shame, which may uniquely affect recursive associations with the immediate cognitive schema elicited after a crisis. Also consider individuals do not experience crises in a vacuum. Rather, they perceive, interpret, and assess information via interactions with others, thus creating collective crisis decision making as a substantive level of analysis. As such, we present a multilevel theoretical model examining the interactive role cognitions and emotions play in crisis decision making, and offer implications regarding individual and collective decisions during crises.

KW - crisis

KW - decision making

KW - emotions

KW - multilevel

UR - http://www.scopus.com/inward/record.url?scp=85055944108&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85055944108&partnerID=8YFLogxK

U2 - 10.1177/2041386618756063

DO - 10.1177/2041386618756063

M3 - Article

AN - SCOPUS:85055944108

VL - 8

SP - 95

EP - 124

JO - Organizational Psychology Review

JF - Organizational Psychology Review

SN - 2041-3866

IS - 2-3

ER -