Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization

Kotaro Ohori, Noriyuki Kobayashi, Akihiko Obata, Atsuki Takahashi, Shingo Takahashi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Service-oriented organizations have the properties that their main resources are the knowledge and skills of service agents, and they produce intangible outputs, while those of manufacturing organizations are tangible products. So managers in the service-oriented organizations have taken "seat-of-the-pants" approaches to evaluate their new policies for preventing productivity slump. The purpose of this paper is to model service agents and tasks in a specific service-oriented organization through a field research, and to provide helpful information from the viewpoint of creating multi-skilled agents for the managers, who wish to make an accurate policy relevant to job rotation, through agent-based social simulation (ABSS) with the model.

Original languageEnglish
Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PublisherIEEE Computer Society
Pages1492-1501
Number of pages10
ISBN (Print)9780769545257
DOIs
Publication statusPublished - 2012 Jan 1
Event2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI, United States
Duration: 2012 Jan 42012 Jan 7

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

Conference2012 45th Hawaii International Conference on System Sciences, HICSS 2012
CountryUnited States
CityMaui, HI
Period12/1/412/1/7

ASJC Scopus subject areas

  • Engineering(all)

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    Ohori, K., Kobayashi, N., Obata, A., Takahashi, A., & Takahashi, S. (2012). Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization. In Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45 (pp. 1492-1501). [6149066] (Proceedings of the Annual Hawaii International Conference on System Sciences). IEEE Computer Society. https://doi.org/10.1109/HICSS.2012.195