Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization

Kotaro Ohori, Noriyuki Kobayashi, Akihiko Obata, Atsuki Takahashi, Shingo Takahashi

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2 Citations (Scopus)

    Abstract

    Service-oriented organizations have the properties that their main resources are the knowledge and skills of service agents, and they produce intangible outputs, while those of manufacturing organizations are tangible products. So managers in the service-oriented organizations have taken "seat-of-the-pants" approaches to evaluate their new policies for preventing productivity slump. The purpose of this paper is to model service agents and tasks in a specific service-oriented organization through a field research, and to provide helpful information from the viewpoint of creating multi-skilled agents for the managers, who wish to make an accurate policy relevant to job rotation, through agent-based social simulation (ABSS) with the model.

    Original languageEnglish
    Title of host publicationProceedings of the Annual Hawaii International Conference on System Sciences
    Pages1492-1501
    Number of pages10
    DOIs
    Publication statusPublished - 2011
    Event2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI
    Duration: 2012 Jan 42012 Jan 7

    Other

    Other2012 45th Hawaii International Conference on System Sciences, HICSS 2012
    CityMaui, HI
    Period12/1/412/1/7

    Fingerprint

    Managers
    Seats
    Productivity

    ASJC Scopus subject areas

    • Engineering(all)

    Cite this

    Ohori, K., Kobayashi, N., Obata, A., Takahashi, A., & Takahashi, S. (2011). Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization. In Proceedings of the Annual Hawaii International Conference on System Sciences (pp. 1492-1501). [6149066] https://doi.org/10.1109/HICSS.2012.195

    Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization. / Ohori, Kotaro; Kobayashi, Noriyuki; Obata, Akihiko; Takahashi, Atsuki; Takahashi, Shingo.

    Proceedings of the Annual Hawaii International Conference on System Sciences. 2011. p. 1492-1501 6149066.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Ohori, K, Kobayashi, N, Obata, A, Takahashi, A & Takahashi, S 2011, Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization. in Proceedings of the Annual Hawaii International Conference on System Sciences., 6149066, pp. 1492-1501, 2012 45th Hawaii International Conference on System Sciences, HICSS 2012, Maui, HI, 12/1/4. https://doi.org/10.1109/HICSS.2012.195
    Ohori K, Kobayashi N, Obata A, Takahashi A, Takahashi S. Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization. In Proceedings of the Annual Hawaii International Conference on System Sciences. 2011. p. 1492-1501. 6149066 https://doi.org/10.1109/HICSS.2012.195
    Ohori, Kotaro ; Kobayashi, Noriyuki ; Obata, Akihiko ; Takahashi, Atsuki ; Takahashi, Shingo. / Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization. Proceedings of the Annual Hawaii International Conference on System Sciences. 2011. pp. 1492-1501
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