Densification of business processes and creation of competitiveness through information systems

Masamichi Mukai, Tatsuyuki Negoro

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Recently, information systems are being extensively used by many companies, and the IT that forms these systems is rapidly evolving and becoming commodified. Therefore, it is expected that the more a company's competitiveness depends on information systems, the more difficult it will become for other companies to maintain competitiveness with imitations. Even in this type of business environment, within an industry, the leading companies that maintain a high competitiveness level are increasing their competitiveness by “densifying” their business processes. In this study, by analyzing the historical process of densification, we demonstrate that leading companies who have long had a competitive edge maintained it first by increasing competitiveness through the introduction of latest IT on the input side while, at the same time, multi-effective usage of the accumulated data. Second, these companies took the lead on historically interconnected issues and continuously reformed their information systems to “densify” their business processes.

Original languageEnglish
Title of host publicationProceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society
Subtitle of host publicationAre We Ready?, PACIS 2018
EditorsMotonari Tanabu, Dai Senoo
PublisherAssociation for Information Systems
ISBN (Electronic)9784902590838
Publication statusPublished - 2018
Event22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018 - Yokohama, Japan
Duration: 2018 Jun 262018 Jun 30

Publication series

NameProceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018

Conference

Conference22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018
CountryJapan
CityYokohama
Period18/6/2618/6/30

Keywords

  • Business process densification
  • Information systems
  • Sustainable competitive edge

ASJC Scopus subject areas

  • Information Systems

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