Design issues and an empirical study in mobility oriented service development

Tetsuo Yamabe, Kiyotaka Takahashi, Tatsuo Nakajima

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    3 Citations (Scopus)

    Abstract

    The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.

    Original languageEnglish
    Title of host publicationProceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008
    DOIs
    Publication statusPublished - 2008
    Event1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 - Leuven
    Duration: 2008 Dec 12008 Dec 5

    Other

    Other1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008
    CityLeuven
    Period08/12/108/12/5

    Fingerprint

    Human engineering
    Navigation
    Feedback
    Experiments

    Keywords

    • interaction style
    • interface design
    • mobile computers
    • pedestrian navigation

    ASJC Scopus subject areas

    • Computer Networks and Communications
    • Software

    Cite this

    Yamabe, T., Takahashi, K., & Nakajima, T. (2008). Design issues and an empirical study in mobility oriented service development. In Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 [1462691] https://doi.org/10.1145/1462689.1462691

    Design issues and an empirical study in mobility oriented service development. / Yamabe, Tetsuo; Takahashi, Kiyotaka; Nakajima, Tatsuo.

    Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008. 2008. 1462691.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Yamabe, T, Takahashi, K & Nakajima, T 2008, Design issues and an empirical study in mobility oriented service development. in Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008., 1462691, 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008, Leuven, 08/12/1. https://doi.org/10.1145/1462689.1462691
    Yamabe T, Takahashi K, Nakajima T. Design issues and an empirical study in mobility oriented service development. In Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008. 2008. 1462691 https://doi.org/10.1145/1462689.1462691
    Yamabe, Tetsuo ; Takahashi, Kiyotaka ; Nakajima, Tatsuo. / Design issues and an empirical study in mobility oriented service development. Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008. 2008.
    @inproceedings{60a756168b95450b8dda38e9f066ec3a,
    title = "Design issues and an empirical study in mobility oriented service development",
    abstract = "The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.",
    keywords = "interaction style, interface design, mobile computers, pedestrian navigation",
    author = "Tetsuo Yamabe and Kiyotaka Takahashi and Tatsuo Nakajima",
    year = "2008",
    doi = "10.1145/1462689.1462691",
    language = "English",
    isbn = "9781605583624",
    booktitle = "Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008",

    }

    TY - GEN

    T1 - Design issues and an empirical study in mobility oriented service development

    AU - Yamabe, Tetsuo

    AU - Takahashi, Kiyotaka

    AU - Nakajima, Tatsuo

    PY - 2008

    Y1 - 2008

    N2 - The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.

    AB - The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.

    KW - interaction style

    KW - interface design

    KW - mobile computers

    KW - pedestrian navigation

    UR - http://www.scopus.com/inward/record.url?scp=77953980883&partnerID=8YFLogxK

    UR - http://www.scopus.com/inward/citedby.url?scp=77953980883&partnerID=8YFLogxK

    U2 - 10.1145/1462689.1462691

    DO - 10.1145/1462689.1462691

    M3 - Conference contribution

    AN - SCOPUS:77953980883

    SN - 9781605583624

    BT - Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008

    ER -