Abstract
The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 |
| DOIs | |
| Publication status | Published - 2008 |
| Event | 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 - Leuven Duration: 2008 Dec 1 → 2008 Dec 5 |
Other
| Other | 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 |
|---|---|
| City | Leuven |
| Period | 08/12/1 → 08/12/5 |
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Keywords
- interaction style
- interface design
- mobile computers
- pedestrian navigation
ASJC Scopus subject areas
- Computer Networks and Communications
- Software
Cite this
Design issues and an empirical study in mobility oriented service development. / Yamabe, Tetsuo; Takahashi, Kiyotaka; Nakajima, Tatsuo.
Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008. 2008. 1462691.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Design issues and an empirical study in mobility oriented service development
AU - Yamabe, Tetsuo
AU - Takahashi, Kiyotaka
AU - Nakajima, Tatsuo
PY - 2008
Y1 - 2008
N2 - The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.
AB - The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.
KW - interaction style
KW - interface design
KW - mobile computers
KW - pedestrian navigation
UR - http://www.scopus.com/inward/record.url?scp=77953980883&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77953980883&partnerID=8YFLogxK
U2 - 10.1145/1462689.1462691
DO - 10.1145/1462689.1462691
M3 - Conference contribution
AN - SCOPUS:77953980883
SN - 9781605583624
BT - Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008
ER -