Design issues and an empirical study in mobility oriented service development

Tetsuo Yamabe, Kiyotaka Takahashi, Tatsuo Nakajima

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The usability of mobile services is degraded while moving, since users cannot pay enough attention to the services in such dynamic and complicated mobile environments. Mobile and wearable services should be appropriately designed to handle human factor issues, otherwise fine user experiences cannot be offered. In this paper, we discuss design issues in mobile service development from a human factor point of view, and propose a design framework to overcome the challenges. Our approach provides two interaction modes (i.e. simple interaction mode and normal interaction mode) to mobile services, in order to allow a user to keep using the service without frequent interruptions while moving. Also, a service's events are simplified in order to support several modalities so that a user can be notified in the most suitable way according to the situation. To evaluate the feasibility of our approach in field experiments, we developed a pedestrian navigation service as a part of the framework. The results showed that the simple interaction mode successfully decreased a user's cognitive load to the service. Also, future directions for further improvements are discussed based on comments and feedbacks.

Original languageEnglish
Title of host publicationProceedings of the 1st Workshop on Mobile Middleware
Subtitle of host publicationEmbracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008
DOIs
Publication statusPublished - 2008 Dec 1
Event1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 - Leuven, Belgium
Duration: 2008 Dec 12008 Dec 5

Publication series

NameProceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008

Conference

Conference1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008
CountryBelgium
CityLeuven
Period08/12/108/12/5

Keywords

  • interaction style
  • interface design
  • mobile computers
  • pedestrian navigation

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Software

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    Yamabe, T., Takahashi, K., & Nakajima, T. (2008). Design issues and an empirical study in mobility oriented service development. In Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008 [1462691] (Proceedings of the 1st Workshop on Mobile Middleware: Embracing the Personal Communication Device, Co-located with ACM/IFIP/USENIX International Middleware Conference, MobMid 2008). https://doi.org/10.1145/1462689.1462691