Eliciting requirements for improving users’ behavior using transparency

Haruhiko Kaiya, Nobukazu Yoshioka, Hironori Washizaki, Takao Okubo, Atsuo Hazeyama, Shinpei Ogata, Takafumi Tanaka

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    A software system is developed for satisfying requirements of stakeholders. Each requirement will be never satisfied without the collaboration of several components such as the system, devices and people interacting with them, i.e. users. However, a user does not or cannot always behave toward the other components according to their expectations. For example, a user sometimes makes mistake or even misuse of the system. The system thus has to encourage users to behave according to such expectations as well as possible. In this paper, we propose a method for eliciting software requirements that will improve users’ behavior with respect to the expectations. We rely on transparency, i.e. the open flow of information amongst stakeholders because no one can directly manipulate users but transparency has an influence on users’ behavior. We expect users will voluntarily behave better than ever when the system provides suitable information flows. We represent our method by using KAOS goal modeling notation, and show examples how it works.

    Original languageEnglish
    Title of host publicationRequirements Engineering for Internet of Things - 4th Asia-Pacific Symposium, APRES 2017, Proceedings
    PublisherSpringer-Verlag
    Pages41-56
    Number of pages16
    ISBN (Print)9789811077951
    DOIs
    Publication statusPublished - 2018 Jan 1
    Event4th Symposium on Asia-Pacific Requirements Engineering Symposium, APRES 2017 - Melaka, Malaysia
    Duration: 2017 Nov 92017 Nov 10

    Publication series

    NameCommunications in Computer and Information Science
    Volume809
    ISSN (Print)1865-0929

    Other

    Other4th Symposium on Asia-Pacific Requirements Engineering Symposium, APRES 2017
    CountryMalaysia
    CityMelaka
    Period17/11/917/11/10

    Keywords

    • Expectation violation
    • Goal model
    • KAOS
    • Quality requirements
    • Requirements elicitation
    • Transparency

    ASJC Scopus subject areas

    • Computer Science(all)
    • Mathematics(all)

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  • Cite this

    Kaiya, H., Yoshioka, N., Washizaki, H., Okubo, T., Hazeyama, A., Ogata, S., & Tanaka, T. (2018). Eliciting requirements for improving users’ behavior using transparency. In Requirements Engineering for Internet of Things - 4th Asia-Pacific Symposium, APRES 2017, Proceedings (pp. 41-56). (Communications in Computer and Information Science; Vol. 809). Springer-Verlag. https://doi.org/10.1007/978-981-10-7796-8_4