Empirical Study of Multi-party Workshop Facilitation in Strategy Planning Phase for Product Lifecycle Management System

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper proposes a framework of short term and intensive workshop facilitation for multi-party stakeholders in PLM strategy planning phase. We have been empirically pursuing what a valuable facilitation for the workshop is; how multi-party PLM stakeholders can build proactively a mutual consensus in as short a time as possible. PLM project promotion members always encounter a difficulty of consensus building. This is because various stockholders have different opinions and responsibilities through sales, engineering, manufacturing, and service departments. Firstly, we mention key challenges of multi-party consensus building in PLM strategy planning phase. Secondly, we propose a programmatic framework on intensive workshop-facilitation which is configured twelve steps. The key outcome of the workshop is to craft a PLM Success Value Roadmap (PSVR) which is contained various hypothesis defined by the workshop participants helping by facilitators (KPIs). For example, there are PLM vision, strategy, initiative, process, and key performance indicator. Thirdly, we mention an empirical case study conducted our proposed workshop-facilitation method for an industrial company. Seventeen stakeholders were joined as the workshop participants who were invited from three different business units. It was held as a two-day intensive PLM trial workshop. Finally, we found that the proposed workshop-facilitation as a consensus building method contributed to the satisfaction of more than 60% of the participants. 85% of the participants commented that they would encourage colleagues to participate in the workshop that we have developed. We conclude that the multi-party intensive workshop was a valuable experience that it allows stakeholders to produce a PLM strategy in a relatively short time.

Original languageEnglish
Title of host publicationProduct Lifecycle Management in the Digital Twin Era - 16th IFIP WG 5.1 International Conference, PLM 2019, Revised Selected Papers
EditorsClement Fortin, Louis Rivest, Alain Bernard, Abdelaziz Bouras
PublisherSpringer
Pages82-93
Number of pages12
ISBN (Print)9783030422493
DOIs
Publication statusPublished - 2019
Event16th IFIP WG 5.1 International Conference on Product Lifecycle Management, PLM 2019 - Moscow, Russian Federation
Duration: 2019 Jul 82019 Jul 12

Publication series

NameIFIP Advances in Information and Communication Technology
Volume565 IFIP
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X

Conference

Conference16th IFIP WG 5.1 International Conference on Product Lifecycle Management, PLM 2019
CountryRussian Federation
CityMoscow
Period19/7/819/7/12

Keywords

  • Multi-party consensus building
  • PLM strategy planning
  • Product lifecycle management system
  • Workshop facilitation

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management

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  • Cite this

    Goto, S., Yoshie, O., & Fujimura, S. (2019). Empirical Study of Multi-party Workshop Facilitation in Strategy Planning Phase for Product Lifecycle Management System. In C. Fortin, L. Rivest, A. Bernard, & A. Bouras (Eds.), Product Lifecycle Management in the Digital Twin Era - 16th IFIP WG 5.1 International Conference, PLM 2019, Revised Selected Papers (pp. 82-93). (IFIP Advances in Information and Communication Technology; Vol. 565 IFIP). Springer. https://doi.org/10.1007/978-3-030-42250-9_8