Enhancing participation balance in intercultural collaboration

Mondheera Pituxcoosuvarn, Toru Ishida

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

In multilingual collaboration, a paucity of shared language and gaps in the language backgrounds of group members could bring about imbalanced participation, which is likely to hinder problem solving, idea generation and collaborative learning. This paper proposes a model of best balanced communication based on the Quality of Messages among participants using various languages. We describe a method for selecting the languages to be used with machine translators, and how to create the best balanced communication environment. Currently, many studies on machine translators and balancing conversations have been published, but none have attempted to balance asymmetric participation in multilingual groups. Our vision allows machine translation technologies to enhance the communication between humans with different language backgrounds in terms of balancing their participation. We conduct controlled experiments and find the proposed method successfully enables users to interact and communicate with better equality while minimizing the problems that can arise from machine translation usage.

Original languageEnglish
Title of host publicationCollaboration Technologies and Social Computing - 9th International Conference, CollabTech 2017, Proceedings
EditorsJulita Vassileva, Takashi Yoshino, Takaya Yuizono, Gustavo Zurita
PublisherSpringer-Verlag
Pages116-129
Number of pages14
ISBN (Print)9783319630878
DOIs
Publication statusPublished - 2017 Jan 1
Externally publishedYes
Event9th International Conference on Collaboration Technologies and Social Computing, CollabTech 2017 - Saskatoon, Canada
Duration: 2017 Aug 82017 Aug 10

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10397 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference9th International Conference on Collaboration Technologies and Social Computing, CollabTech 2017
CountryCanada
CitySaskatoon
Period17/8/817/8/10

Keywords

  • Communication support environment
  • Intercultural collaboration
  • Multilingual communication
  • Usability of machine translation

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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  • Cite this

    Pituxcoosuvarn, M., & Ishida, T. (2017). Enhancing participation balance in intercultural collaboration. In J. Vassileva, T. Yoshino, T. Yuizono, & G. Zurita (Eds.), Collaboration Technologies and Social Computing - 9th International Conference, CollabTech 2017, Proceedings (pp. 116-129). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10397 LNCS). Springer-Verlag. https://doi.org/10.1007/978-3-319-63088-5_11