Externalization method and its evaluation of know-how information for care planning processes by awareness of novices

Kaoru Eto, Minoru Mukuda, Yasuo Kabasawa, Tatsunori Matsui

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The know-how information to perceive care needs based on assessment results is crucial to improve the quality of care service. We developed a know-how information sharing system for care planning processes. We propose a method that externalizes and shares know-how information by visualizing and observing care plans drawn by experts in various forms that allow beginners to notice the differences between the plans of novices and experts. Sharing know-how information is possible by recording, accumulating, and referring to what has been observed when comparing documents. This system two-dimensionally maps and visualizes each document based on the differences among documents perceived by the assessment results. Externalizing and sharing know-how information are supported by visualization. Trial results in a care facility confirmed that our system effectively externalized and shared know-how information. Improvement in individual capabilities, organization growth, and the possibility of rejuvenation were confirmed by using our system.

Original languageEnglish
Title of host publicationKMIS 2010 - Proceedings of the International Conference on Knowledge Management and Information Sharing
Pages201-206
Number of pages6
Publication statusPublished - 2010 Dec 1
EventInternational Conference on Knowledge Management and Information Sharing, KMIS 2010 - Valencia, Spain
Duration: 2010 Oct 252010 Oct 28

Publication series

NameKMIS 2010 - Proceedings of the International Conference on Knowledge Management and Information Sharing

Conference

ConferenceInternational Conference on Knowledge Management and Information Sharing, KMIS 2010
CountrySpain
CityValencia
Period10/10/2510/10/28

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Keywords

  • Awareness of novices
  • Care planning processes
  • Know-how information
  • Method externalization
  • Tacit knowledge

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems

Cite this

Eto, K., Mukuda, M., Kabasawa, Y., & Matsui, T. (2010). Externalization method and its evaluation of know-how information for care planning processes by awareness of novices. In KMIS 2010 - Proceedings of the International Conference on Knowledge Management and Information Sharing (pp. 201-206). (KMIS 2010 - Proceedings of the International Conference on Knowledge Management and Information Sharing).