How Users, Facility Managers, and Bystanders Perceive and Accept a Navigation Robot for Visually Impaired People in Public Buildings

Seita Kayukawa, Daisuke Sato, Masayuki Murata, Tatsuya Ishihara, Akihiro Kosugi, Hironobu Takagi, Shigeo Morishima, Chieko Asakawa

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Autonomous navigation robots have a considerable potential to offer a new form of mobility aid to people with visual impairments. However, to deploy such robots in public buildings, it is imperative to receive acceptance from not only robot users but also people that use the buildings and managers of those facilities. Therefore, we conducted three studies to investigate the acceptance and concerns of our prototype robot, which looks like a regular suitcase. First, an online survey revealed that people could accept the robot navigating blind users. Second, in the interviews with facility managers, they were cautious about the robot's camera and the privacy of their customers. Finally, focus group sessions with legally blind participants who experienced the robot navigation revealed that the robot may cause trouble when it collides with those who may not be aware of the user's blindness. Still, many participants liked the design of the robot which assimilated into the surroundings.

Original languageEnglish
Title of host publicationRO-MAN 2022 - 31st IEEE International Conference on Robot and Human Interactive Communication
Subtitle of host publicationSocial, Asocial, and Antisocial Robots
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages546-553
Number of pages8
ISBN (Electronic)9781728188591
DOIs
Publication statusPublished - 2022
Event31st IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2022 - Napoli, Italy
Duration: 2022 Aug 292022 Sep 2

Publication series

NameRO-MAN 2022 - 31st IEEE International Conference on Robot and Human Interactive Communication: Social, Asocial, and Antisocial Robots

Conference

Conference31st IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2022
Country/TerritoryItaly
CityNapoli
Period22/8/2922/9/2

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Social Psychology
  • Communication
  • Artificial Intelligence
  • Computer Science Applications

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