Information Sharing Among Countries: A Perspective from Country-Specific Websites in Global Brands

Amit Pariyar, Yohei Murakami, Donghui Lin, Toru Ishida

Research output: Contribution to journalArticle

Abstract

Multiple official languages within a country along with languages common with other countries demand content consistency in both shared and unshared languages during information sharing. However, inconsistency due to conflict in content shared and content updates not propagated in languages between countries poses a problem. Towards addressing inconsistency, this research qualitatively studied traits for information sharing among countries inside global brands as depicted by content shared in their country-specific websites. First, inconsistency in content shared is illustrated among websites highlighting the problem in information sharing among countries. Second, content propagation among countries that vary in scales and coupling for specific content categories are revealed. Scales suggested that corporate and customer support related information tend to be shared globally and locally respectively while product related information is both locally and regionally suitable for sharing. Higher occurrences of propagation when sharing corporate related information also showed tendency for high coupling between websites suggesting the suitability for rigid consistency policy compared to other categories. This study also proposed a simplistic approach with pattern of sharing to enable consistent information sharing.

Original languageEnglish
Article number1650013
JournalJournal of Information and Knowledge Management
Volume15
Issue number2
DOIs
Publication statusPublished - 2016 Jun 1
Externally publishedYes

Keywords

  • content propagation
  • country-specific websites
  • global brands
  • inconsistency
  • Information sharing

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences

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