Managerial characteristic and customer experience at the long-standingcompany of kyoto inn Tawaraya

Yusuke Irisawa, Shinya Nagasawa

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

This study aims to analyze the relation between managerial characteristicsand customer experience for the long-standing company. Based on Tawaraya's case,this study conducts analyses from the perspective of building customerexperience, and also examines managerial characteristics to build customerexperience. Based on analysis using strategic experience modules, strategicimplementation of such customer experiences and the five customer experiencesmanagement frameworks, Tawaraya forms customer experiences in extraordinaryspaces and maintains and manages created customer experiences by providingcustomer service through hospitality based on Kyoto culture. ICIC International

Original languageEnglish
Pages (from-to)511-516
Number of pages6
JournalICIC Express Letters
Volume4
Issue number2
Publication statusPublished - 2010 Apr

Fingerprint

Industry

Keywords

  • Customer experience
  • Kyoto
  • Long-standing company
  • Managerial characteristic
  • Tawaraya

ASJC Scopus subject areas

  • Computer Science(all)
  • Control and Systems Engineering

Cite this

Managerial characteristic and customer experience at the long-standingcompany of kyoto inn Tawaraya. / Irisawa, Yusuke; Nagasawa, Shinya.

In: ICIC Express Letters, Vol. 4, No. 2, 04.2010, p. 511-516.

Research output: Contribution to journalArticle

@article{029c17670a524291a0eba2dd20d5560f,
title = "Managerial characteristic and customer experience at the long-standingcompany of kyoto inn Tawaraya",
abstract = "This study aims to analyze the relation between managerial characteristicsand customer experience for the long-standing company. Based on Tawaraya's case,this study conducts analyses from the perspective of building customerexperience, and also examines managerial characteristics to build customerexperience. Based on analysis using strategic experience modules, strategicimplementation of such customer experiences and the five customer experiencesmanagement frameworks, Tawaraya forms customer experiences in extraordinaryspaces and maintains and manages created customer experiences by providingcustomer service through hospitality based on Kyoto culture. ICIC International",
keywords = "Customer experience, Kyoto, Long-standing company, Managerial characteristic, Tawaraya",
author = "Yusuke Irisawa and Shinya Nagasawa",
year = "2010",
month = "4",
language = "English",
volume = "4",
pages = "511--516",
journal = "ICIC Express Letters",
issn = "1881-803X",
publisher = "ICIC Express Letters Office",
number = "2",

}

TY - JOUR

T1 - Managerial characteristic and customer experience at the long-standingcompany of kyoto inn Tawaraya

AU - Irisawa, Yusuke

AU - Nagasawa, Shinya

PY - 2010/4

Y1 - 2010/4

N2 - This study aims to analyze the relation between managerial characteristicsand customer experience for the long-standing company. Based on Tawaraya's case,this study conducts analyses from the perspective of building customerexperience, and also examines managerial characteristics to build customerexperience. Based on analysis using strategic experience modules, strategicimplementation of such customer experiences and the five customer experiencesmanagement frameworks, Tawaraya forms customer experiences in extraordinaryspaces and maintains and manages created customer experiences by providingcustomer service through hospitality based on Kyoto culture. ICIC International

AB - This study aims to analyze the relation between managerial characteristicsand customer experience for the long-standing company. Based on Tawaraya's case,this study conducts analyses from the perspective of building customerexperience, and also examines managerial characteristics to build customerexperience. Based on analysis using strategic experience modules, strategicimplementation of such customer experiences and the five customer experiencesmanagement frameworks, Tawaraya forms customer experiences in extraordinaryspaces and maintains and manages created customer experiences by providingcustomer service through hospitality based on Kyoto culture. ICIC International

KW - Customer experience

KW - Kyoto

KW - Long-standing company

KW - Managerial characteristic

KW - Tawaraya

UR - http://www.scopus.com/inward/record.url?scp=77953880300&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=77953880300&partnerID=8YFLogxK

M3 - Article

VL - 4

SP - 511

EP - 516

JO - ICIC Express Letters

JF - ICIC Express Letters

SN - 1881-803X

IS - 2

ER -