Abstract
Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.
| Original language | English |
|---|---|
| Pages (from-to) | 1-10 |
| Number of pages | 10 |
| Journal | Total Quality Management and Business Excellence |
| DOIs | |
| Publication status | Accepted/In press - 2016 May 18 |
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Keywords
- error factors
- error mechanism
- human error
- medical devices
- total quality management
ASJC Scopus subject areas
- Business, Management and Accounting(all)
Cite this
Operational process improvement in medical TQM : a case study of human error in using devices. / Jin, Haizhe; Munechika, Masahiko; Sano, Masataka; Kajihara, Chisato; Kaneko, Masaaki; Guo, F.
In: Total Quality Management and Business Excellence, 18.05.2016, p. 1-10.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Operational process improvement in medical TQM
T2 - a case study of human error in using devices
AU - Jin, Haizhe
AU - Munechika, Masahiko
AU - Sano, Masataka
AU - Kajihara, Chisato
AU - Kaneko, Masaaki
AU - Guo, F.
PY - 2016/5/18
Y1 - 2016/5/18
N2 - Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.
AB - Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.
KW - error factors
KW - error mechanism
KW - human error
KW - medical devices
KW - total quality management
UR - http://www.scopus.com/inward/record.url?scp=84969793986&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84969793986&partnerID=8YFLogxK
U2 - 10.1080/14783363.2016.1188001
DO - 10.1080/14783363.2016.1188001
M3 - Article
AN - SCOPUS:84969793986
SP - 1
EP - 10
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
SN - 1478-3363
ER -