TY - JOUR
T1 - Operational process improvement in medical TQM
T2 - a case study of human error in using devices
AU - Jin, Haizhe
AU - Munechika, Masahiko
AU - Sano, Masataka
AU - Kajihara, Chisato
AU - Kaneko, Masaaki
AU - Guo, Fu
N1 - Funding Information:
This work was supported by PhD Research Start-up Foundation of the Science and Technology Department of Liaoning Province, China [grant number 76114007] and the National Natural Science Foundation of China [grant numbers 71171041 and 71471033].
PY - 2016/7/3
Y1 - 2016/7/3
N2 - Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.
AB - Preventing human error in healthcare is a difficult challenge, with multiple approaches to developing prevention methods and tools. The purpose of this article was to construct a method for preventing human error in medical device use from the perspective of Total Quality Management (TQM). Drawing on cases of errors made when using medical devices, error mechanisms were identified. Considering aspects of humans, medical devices, and interactions between these, we investigated error behaviours, as well as their inducing factors and situations. The methods of eliminating those factors causing medical error behaviours were proposed based on the behavioural mechanism of the error. The findings indicate that TQM is an effective way to reduce medical errors.
KW - error factors
KW - error mechanism
KW - human error
KW - medical devices
KW - total quality management
UR - http://www.scopus.com/inward/record.url?scp=84969793986&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84969793986&partnerID=8YFLogxK
U2 - 10.1080/14783363.2016.1188001
DO - 10.1080/14783363.2016.1188001
M3 - Article
AN - SCOPUS:84969793986
VL - 27
SP - 875
EP - 884
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
SN - 1478-3363
IS - 7-8
ER -