Participatory service design based on user-centered QoS

Donghui Lin, Toru Ishida

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

With the development of service-oriented computing environments, more and more Web services have become available. Service providers have to consider how to design composite services to meet requirements from various users. However, QoS of composite service is difficult to evaluate and predict due to the uncertainty and multiple metrics of QoS, which makes it necessary for user-centered design of composite services. Moreover, combining human services and Web services is becoming an important issue in service composition in cases that Web services cannot meet the requirements from users. Therefore, it is necessary to test the service composition environments for human-computer interaction and study human behaviors. In this paper, we address the above issues by proposing a participatory service design approach based on user-centered QoS considering a real-world case of field-based multi-language communication service design. To achieve this goal, we first describe the QoS model for service design considering users' requirements. Then, we propose the participatory service design process, consisting of service model refinement, participatory simulation, QoS evaluation and QoS data update. Finally, we use the field study of multi-language service design for Vietnamese agricultural knowledge communication to illustrate our proposed design methodology.

Original languageEnglish
Title of host publicationProceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
Pages465-472
Number of pages8
DOIs
Publication statusPublished - 2013 Dec 1
Externally publishedYes
Event2013 12th IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 - Atlanta, GA, United States
Duration: 2013 Nov 172013 Nov 20

Publication series

NameProceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
Volume1

Conference

Conference2013 12th IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
CountryUnited States
CityAtlanta, GA
Period13/11/1713/11/20

Keywords

  • Multi-language communication service
  • Participatory design
  • Quality of service
  • Service composition
  • User-centered QoS

ASJC Scopus subject areas

  • Artificial Intelligence

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  • Cite this

    Lin, D., & Ishida, T. (2013). Participatory service design based on user-centered QoS. In Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 (pp. 465-472). [6690052] (Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013; Vol. 1). https://doi.org/10.1109/WI-IAT.2013.205