Abstract
With the development of service-oriented computing environments, more and more Web services have become available. Service providers have to consider how to design composite services to meet requirements from various users. However, QoS of composite service is difficult to evaluate and predict due to the uncertainty and multiple metrics of QoS, which makes it necessary for user-centered design of composite services. Moreover, combining human services and Web services is becoming an important issue in service composition in cases that Web services cannot meet the requirements from users. Therefore, it is necessary to test the service composition environments for human-computer interaction and study human behaviors. In this paper, we address the above issues by proposing a participatory service design approach based on user-centered QoS considering a real-world case of field-based multi-language communication service design. To achieve this goal, we first describe the QoS model for service design considering users' requirements. Then, we propose the participatory service design process, consisting of service model refinement, participatory simulation, QoS evaluation and QoS data update. Finally, we use the field study of multi-language service design for Vietnamese agricultural knowledge communication to illustrate our proposed design methodology.
| Original language | English |
|---|---|
| Title of host publication | Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 |
| Pages | 465-472 |
| Number of pages | 8 |
| DOIs | |
| Publication status | Published - 2013 Dec 1 |
| Externally published | Yes |
| Event | 2013 12th IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 - Atlanta, GA, United States Duration: 2013 Nov 17 → 2013 Nov 20 |
Publication series
| Name | Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 |
|---|---|
| Volume | 1 |
Conference
| Conference | 2013 12th IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 |
|---|---|
| Country | United States |
| City | Atlanta, GA |
| Period | 13/11/17 → 13/11/20 |
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Keywords
- Multi-language communication service
- Participatory design
- Quality of service
- Service composition
- User-centered QoS
ASJC Scopus subject areas
- Artificial Intelligence
Cite this
Participatory service design based on user-centered QoS. / Lin, Donghui; Ishida, Toru.
Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013. 2013. p. 465-472 6690052 (Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013; Vol. 1).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Participatory service design based on user-centered QoS
AU - Lin, Donghui
AU - Ishida, Toru
PY - 2013/12/1
Y1 - 2013/12/1
N2 - With the development of service-oriented computing environments, more and more Web services have become available. Service providers have to consider how to design composite services to meet requirements from various users. However, QoS of composite service is difficult to evaluate and predict due to the uncertainty and multiple metrics of QoS, which makes it necessary for user-centered design of composite services. Moreover, combining human services and Web services is becoming an important issue in service composition in cases that Web services cannot meet the requirements from users. Therefore, it is necessary to test the service composition environments for human-computer interaction and study human behaviors. In this paper, we address the above issues by proposing a participatory service design approach based on user-centered QoS considering a real-world case of field-based multi-language communication service design. To achieve this goal, we first describe the QoS model for service design considering users' requirements. Then, we propose the participatory service design process, consisting of service model refinement, participatory simulation, QoS evaluation and QoS data update. Finally, we use the field study of multi-language service design for Vietnamese agricultural knowledge communication to illustrate our proposed design methodology.
AB - With the development of service-oriented computing environments, more and more Web services have become available. Service providers have to consider how to design composite services to meet requirements from various users. However, QoS of composite service is difficult to evaluate and predict due to the uncertainty and multiple metrics of QoS, which makes it necessary for user-centered design of composite services. Moreover, combining human services and Web services is becoming an important issue in service composition in cases that Web services cannot meet the requirements from users. Therefore, it is necessary to test the service composition environments for human-computer interaction and study human behaviors. In this paper, we address the above issues by proposing a participatory service design approach based on user-centered QoS considering a real-world case of field-based multi-language communication service design. To achieve this goal, we first describe the QoS model for service design considering users' requirements. Then, we propose the participatory service design process, consisting of service model refinement, participatory simulation, QoS evaluation and QoS data update. Finally, we use the field study of multi-language service design for Vietnamese agricultural knowledge communication to illustrate our proposed design methodology.
KW - Multi-language communication service
KW - Participatory design
KW - Quality of service
KW - Service composition
KW - User-centered QoS
UR - http://www.scopus.com/inward/record.url?scp=84893288531&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84893288531&partnerID=8YFLogxK
U2 - 10.1109/WI-IAT.2013.205
DO - 10.1109/WI-IAT.2013.205
M3 - Conference contribution
SN - 9781479929023
T3 - Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
SP - 465
EP - 472
BT - Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
ER -