Quality management system for health care and its effectiveness

Masahiko Munechika, Masataka Sano, Haizhe Jin, Chisato Kajihara

    Research output: Contribution to journalArticle

    5 Citations (Scopus)

    Abstract

    The complexity and importance of teamwork in health care demand drastic improvement in the existing methodology of quality assurance. There is a need to develop a quality management system (QMS) for the healthcare sector. The purpose of this paper is to propose and to verify the effectiveness of the quality-centred management system for healthcare (QMS-H) model in providing safe and reliable health care at the organisational level. This paper presents the QMS-H model derived through an analogy with the QMS model applied in the manufacturing industry and modified according to the features of the healthcare sector, and we discuss the form it should assume and the necessary type of body of knowledge (BOK). We are trying to implement the model in several hospitals in a QMS-H research group, and we are also trying to verify the effectiveness of the model in the research group. At present, the basic foundations of QMS-H have been laid, and many hospitals have now obtained the ISO 9001 certification. Some hospitals have launched policy management and improvement at the organisational level. Since some management indices have been improved, the effectiveness of the model has been suggested.

    Original languageEnglish
    Pages (from-to)889-896
    Number of pages8
    JournalTotal Quality Management and Business Excellence
    Volume25
    Issue number7-8
    DOIs
    Publication statusPublished - 2014

    Fingerprint

    Quality management system
    Healthcare
    Organizational level
    Manufacturing industries
    Management system
    System model
    Policy management
    Quality assurance
    Team work
    Certification
    Body of knowledge
    Methodology
    Health care demand

    Keywords

    • policy management
    • QMS-H research group
    • quality management system for health care
    • total quality management framework

    ASJC Scopus subject areas

    • Business, Management and Accounting(all)

    Cite this

    Quality management system for health care and its effectiveness. / Munechika, Masahiko; Sano, Masataka; Jin, Haizhe; Kajihara, Chisato.

    In: Total Quality Management and Business Excellence, Vol. 25, No. 7-8, 2014, p. 889-896.

    Research output: Contribution to journalArticle

    Munechika, Masahiko ; Sano, Masataka ; Jin, Haizhe ; Kajihara, Chisato. / Quality management system for health care and its effectiveness. In: Total Quality Management and Business Excellence. 2014 ; Vol. 25, No. 7-8. pp. 889-896.
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