Quality of conflict management in construction project context: Conceptualization, scale development, and validation

Fangwei Zhu, Linzhuo Wang, Miao Yu, Xiaotian Yang

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose: A growing number of studies have become focused on managing conflict more effectively and comprehensively in the construction industry. However, little research has aimed to operationalize all the facets related to the quality of conflict management that are necessary in governing conflict management. The purpose of this article is to propose a new model measuring the quality of conflict management in a construction project context that is not only inclusive but also practical. Design/methodology/approach: To address this research gap, the authors used the measurement theory to investigate a series of studies, and then, developed a scale to operationalize the concept of quality of conflict management in a project context. Findings: The findings show five dimensions to the quality of conflict management: satisfactory resolution outcome, integrated resolution process, conflict prevention, fairness perception, and post-conflict effect. Originality/value: The research findings contribute to conflict management theory by providing the conceptualization and operationalization of conflict management quality. Practitioners will benefit from this article by understanding effective and efficient ways of managing conflicts in construction projects.

Original languageEnglish
Pages (from-to)1191-1211
Number of pages21
JournalEngineering, Construction and Architectural Management
Volume27
Issue number5
DOIs
Publication statusPublished - 2020 Jan 14

Keywords

  • Conceptualization
  • Project context
  • Project performance
  • Quality of conflict management
  • Scale development
  • Validation

ASJC Scopus subject areas

  • Civil and Structural Engineering
  • Architecture
  • Building and Construction
  • Business, Management and Accounting(all)

Fingerprint Dive into the research topics of 'Quality of conflict management in construction project context: Conceptualization, scale development, and validation'. Together they form a unique fingerprint.

Cite this