Service design at a professional firm a study of kaizen activity installation in Egypt

Sanetake Nagayoshi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Organizational change and transformation is an important research topic especially in Arab world such as Egypt, because there are not sufficient numbers of researches in the area until now although the area is one of the significant regions now. In this paper, author discusses three topics based upon a case study at a professional consulting firm in Egypt, as follows; A) How did the firm acquire the know-how Knowledge about Kaizen?, B) How did the customer succeed in the QC Circle activities with the support of the firm?, C) What are the key factors for success both in of the firm and their customer? At the result, it is supposed that the learning process at the firm in Egypt could be interpreted with SECI model, and the innovative transformation process in their customers could be interpreted by applying five Stages model (Liu, Nagayoshi and Iijima, 2012). Also the key success factors for Kaizen could be localization of Kaizen activities. The generalizability of these findings can be ascertained with more studies in future.

Original languageEnglish
Title of host publicationEntrepreneurship Vision 2020: Innovation, Development Sustainability, and Economic Growth - Proceedings of the 20th International Business Information Management Association Conference, IBIMA 2013
PublisherInternational Business Information Management Association, IBIMA
Pages375-386
Number of pages12
Volume1
ISBN (Print)9780982148990
Publication statusPublished - 2013
Externally publishedYes
Event20th International Business Information Management Association Conference, IBIMA 2013 - Kuala Lumpur
Duration: 2013 Mar 252013 Mar 26

Other

Other20th International Business Information Management Association Conference, IBIMA 2013
CityKuala Lumpur
Period13/3/2513/3/26

Keywords

  • Kaizen
  • Professional consulting firm
  • Service design
  • Success factors

ASJC Scopus subject areas

  • Business and International Management
  • Management Information Systems
  • Management of Technology and Innovation
  • Information Systems and Management

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  • Cite this

    Nagayoshi, S. (2013). Service design at a professional firm a study of kaizen activity installation in Egypt. In Entrepreneurship Vision 2020: Innovation, Development Sustainability, and Economic Growth - Proceedings of the 20th International Business Information Management Association Conference, IBIMA 2013 (Vol. 1, pp. 375-386). International Business Information Management Association, IBIMA.