Service system design

Yuriko Sawatani

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    This discusses the shift of design focus looking at innovation history, and points out the importance of research on designing a service system. The focus of innovation is shifting from seeds or needs oriented products to a service system creating values by the interactions of providers and receivers, and to open innovation. At the same time, the scope of design becomes wider including the whole system design. Because of these shifts, the new research on service system design is emerging. In this paper, a framework based on two viewpoints, such as systems with value sharing condition and scopes of system layers are proposed identifying technical and social difficulties of designing a service system.

    Original languageEnglish
    Title of host publicationPICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration
    PublisherInstitute of Electrical and Electronics Engineers Inc.
    Pages3281-3293
    Number of pages13
    ISBN (Print)9781890843304
    Publication statusPublished - 2014 Oct 10
    Event2014 Portland International Center for Management of Engineering and Technology, PICMET 2014 - Kanazawa
    Duration: 2014 Jul 272014 Jul 31

    Other

    Other2014 Portland International Center for Management of Engineering and Technology, PICMET 2014
    CityKanazawa
    Period14/7/2714/7/31

    ASJC Scopus subject areas

    • Management of Technology and Innovation
    • Strategy and Management
    • Transportation

    Fingerprint Dive into the research topics of 'Service system design'. Together they form a unique fingerprint.

  • Cite this

    Sawatani, Y. (2014). Service system design. In PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration (pp. 3281-3293). [6921063] Institute of Electrical and Electronics Engineers Inc..