Abstract
This discusses the shift of design focus looking at innovation history, and points out the importance of research on designing a service system. The focus of innovation is shifting from seeds or needs oriented products to a service system creating values by the interactions of providers and receivers, and to open innovation. At the same time, the scope of design becomes wider including the whole system design. Because of these shifts, the new research on service system design is emerging. In this paper, a framework based on two viewpoints, such as systems with value sharing condition and scopes of system layers are proposed identifying technical and social difficulties of designing a service system.
| Original language | English |
|---|---|
| Title of host publication | PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration |
| Publisher | Institute of Electrical and Electronics Engineers Inc. |
| Pages | 3281-3293 |
| Number of pages | 13 |
| ISBN (Print) | 9781890843304 |
| Publication status | Published - 2014 Oct 10 |
| Event | 2014 Portland International Center for Management of Engineering and Technology, PICMET 2014 - Kanazawa Duration: 2014 Jul 27 → 2014 Jul 31 |
Other
| Other | 2014 Portland International Center for Management of Engineering and Technology, PICMET 2014 |
|---|---|
| City | Kanazawa |
| Period | 14/7/27 → 14/7/31 |
ASJC Scopus subject areas
- Management of Technology and Innovation
- Strategy and Management
- Transportation
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Cite this
Sawatani, Y. (2014). Service system design. In PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration (pp. 3281-3293). [6921063] Institute of Electrical and Electronics Engineers Inc..