Service system design

Yuriko Sawatani

Service system design

Yuriko Sawatani^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This discusses the shift of design focus looking at innovation history, and points out the importance of research on designing a service system. The focus of innovation is shifting from seeds or needs oriented products to a service system creating values by the interactions of providers and receivers, and to open innovation. At the same time, the scope of design becomes wider including the whole system design. Because of these shifts, the new research on service system design is emerging. In this paper, a framework based on two viewpoints, such as systems with value sharing condition and scopes of system layers are proposed identifying technical and social difficulties of designing a service system.

Original language	English
Title of host publication	PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	3281-3293
Number of pages	13
ISBN (Print)	9781890843304
Publication status	Published - 2014 Oct 10
Event	2014 Portland International Center for Management of Engineering and Technology, PICMET 2014 - Kanazawa Duration: 2014 Jul 27 → 2014 Jul 31

Other

Other	2014 Portland International Center for Management of Engineering and Technology, PICMET 2014
City	Kanazawa
Period	14/7/27 → 14/7/31

ASJC Scopus subject areas

Management of Technology and Innovation
Strategy and Management
Transportation

Cite this

Sawatani, Y 2014, Service system design. in PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration., 6921063, Institute of Electrical and Electronics Engineers Inc., pp. 3281-3293, 2014 Portland International Center for Management of Engineering and Technology, PICMET 2014, Kanazawa, 14/7/27.

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AB - This discusses the shift of design focus looking at innovation history, and points out the importance of research on designing a service system. The focus of innovation is shifting from seeds or needs oriented products to a service system creating values by the interactions of providers and receivers, and to open innovation. At the same time, the scope of design becomes wider including the whole system design. Because of these shifts, the new research on service system design is emerging. In this paper, a framework based on two viewpoints, such as systems with value sharing condition and scopes of system layers are proposed identifying technical and social difficulties of designing a service system.

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PB - Institute of Electrical and Electronics Engineers Inc.

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Y2 - 27 July 2014 through 31 July 2014

ER -

Service system design

Abstract

Other

ASJC Scopus subject areas

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