The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system

Jie Yang; Hirofumi Kikuchi; Takatsugu Uegaki; Hideaki Kikuchi

doi:10.1145/3472307.3484651

The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system

Jie Yang, Hirofumi Kikuchi, Takatsugu Uegaki, Hideaki Kikuchi

School of Human Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

In everyday conversation, it is common for participants to repeat all or part of the other's utterances, and such repetition is often accompanied by elements such as backchannels. If the repetitive utterances of a dialogue system are monotonous, the user may get bored quickly. In this study, we define complexity as the number of elements and patterns associated with repetitive utterances, and examine the effect of the complexity of repetitive utterances on the user's perceived empathy and desire to continue dialogue. A dialogue experiment was conducted with five university students using both automatic chat-oriented dialogue system and the Wizard of Oz method. The complexity of the repetitive utterances was divided into three conditions: low, moderate, and high, and templates of repetitive utterances were made according to each condition. The results suggest that moderate complexity may be the most effective in increasing the user's perceived empathy and desire to continue dialogue.

Original language	English
Title of host publication	HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction
Publisher	Association for Computing Machinery, Inc
Pages	241-244
Number of pages	4
ISBN (Electronic)	9781450386203
DOIs	https://doi.org/10.1145/3472307.3484651
Publication status	Published - 2021 Nov 9
Event	9th International User Modeling, Adaptation and Personalization Human-Agent Interaction, HAI 2021 - Virtual, Online, Japan Duration: 2021 Nov 9 → 2021 Nov 11

Publication series

Name	HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction

Conference

Conference	9th International User Modeling, Adaptation and Personalization Human-Agent Interaction, HAI 2021
Country/Territory	Japan
City	Virtual, Online
Period	21/11/9 → 21/11/11

Keywords

complexity
desire to continue dialogue
perceived empathy
repetitive utterance

ASJC Scopus subject areas

Software
Artificial Intelligence
Human-Computer Interaction

Access to Document

10.1145/3472307.3484651

Cite this

Yang, J., Kikuchi, H., Uegaki, T., & Kikuchi, H. (2021). The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system. In HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction (pp. 241-244). (HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction). Association for Computing Machinery, Inc. https://doi.org/10.1145/3472307.3484651

The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system. / Yang, Jie; Kikuchi, Hirofumi; Uegaki, Takatsugu et al.

HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction. Association for Computing Machinery, Inc, 2021. p. 241-244 (HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Yang, J, Kikuchi, H, Uegaki, T & Kikuchi, H 2021, The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system. in HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction. HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction, Association for Computing Machinery, Inc, pp. 241-244, 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction, HAI 2021, Virtual, Online, Japan, 21/11/9. https://doi.org/10.1145/3472307.3484651

Yang J, Kikuchi H, Uegaki T, Kikuchi H. The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system. In HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction. Association for Computing Machinery, Inc. 2021. p. 241-244. (HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction). doi: 10.1145/3472307.3484651

Yang, Jie ; Kikuchi, Hirofumi ; Uegaki, Takatsugu et al. / The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system. HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction. Association for Computing Machinery, Inc, 2021. pp. 241-244 (HAI 2021 - Proceedings of the 9th International User Modeling, Adaptation and Personalization Human-Agent Interaction).

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The effect of the repetitive utterances complexity on user’s perceived empathy and desire to continue dialogue by a chat-oriented dialogue system

Abstract

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Conference

Keywords

ASJC Scopus subject areas

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