The layout for the user-friendly manual: Case study on an internet set-up manual

Momoko Nakatani; Takehiko Ohno; Yurika Katagiri; Ai Nakane; Shuji Hashimoto

doi:10.1007/978-3-642-21708-1_5

The layout for the user-friendly manual: Case study on an internet set-up manual

Momoko Nakatani^*, Takehiko Ohno, Yurika Katagiri, Ai Nakane, Shuji Hashimoto

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

We propose two design concepts for the user-friendly manual and compare them in an experiment. The first concept, which focuses on user comprehension, is to use one picture of the completed wiring. The second concept is to uses a series of steps from left to right with the goal of making the user follow the order. Trials show that participants presented with material based on the first concept tend to follow their own mental-model rather than the manual. Material based on the second concept also failed to make users follow the order. Some implications for the refinement of manual design are derived based on the results.

Original language	English
Title of host publication	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Pages	40-45
Number of pages	6
Volume	6770 LNCS
Edition	PART 2
DOIs	https://doi.org/10.1007/978-3-642-21708-1_5
Publication status	Published - 2011
Event	1st International Conference on Design, User Experience and Usability: Theory, Methods, Tools and Practice, DUXU 2011, Held as Part of 14th International Conference on Human-Computer Interaction, HCI International 2011 - Orlando, FL Duration: 2011 Jul 9 → 2011 Jul 14

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Number	PART 2
Volume	6770 LNCS
ISSN (Print)	03029743
ISSN (Electronic)	16113349

Other

Other	1st International Conference on Design, User Experience and Usability: Theory, Methods, Tools and Practice, DUXU 2011, Held as Part of 14th International Conference on Human-Computer Interaction, HCI International 2011
City	Orlando, FL
Period	11/7/9 → 11/7/14

Keywords

documentation
manuals
technical communication
Usability

ASJC Scopus subject areas

Computer Science(all)
Theoretical Computer Science

Access to Document

10.1007/978-3-642-21708-1_5

Cite this

Nakatani, M., Ohno, T., Katagiri, Y., Nakane, A., & Hashimoto, S. (2011). The layout for the user-friendly manual: Case study on an internet set-up manual. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (PART 2 ed., Vol. 6770 LNCS, pp. 40-45). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6770 LNCS, No. PART 2). https://doi.org/10.1007/978-3-642-21708-1_5

The layout for the user-friendly manual : Case study on an internet set-up manual. / Nakatani, Momoko; Ohno, Takehiko; Katagiri, Yurika et al.

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 6770 LNCS PART 2. ed. 2011. p. 40-45 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6770 LNCS, No. PART 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Nakatani, M, Ohno, T, Katagiri, Y, Nakane, A & Hashimoto, S 2011, The layout for the user-friendly manual: Case study on an internet set-up manual. in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). PART 2 edn, vol. 6770 LNCS, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), no. PART 2, vol. 6770 LNCS, pp. 40-45, 1st International Conference on Design, User Experience and Usability: Theory, Methods, Tools and Practice, DUXU 2011, Held as Part of 14th International Conference on Human-Computer Interaction, HCI International 2011, Orlando, FL, 11/7/9. https://doi.org/10.1007/978-3-642-21708-1_5

Nakatani M, Ohno T, Katagiri Y, Nakane A, Hashimoto S. The layout for the user-friendly manual: Case study on an internet set-up manual. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). PART 2 ed. Vol. 6770 LNCS. 2011. p. 40-45. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2). doi: 10.1007/978-3-642-21708-1_5

Nakatani, Momoko ; Ohno, Takehiko ; Katagiri, Yurika et al. / The layout for the user-friendly manual : Case study on an internet set-up manual. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). Vol. 6770 LNCS PART 2. ed. 2011. pp. 40-45 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2).

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The layout for the user-friendly manual: Case study on an internet set-up manual

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Keywords

ASJC Scopus subject areas

Access to Document

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