The layout for the user-friendly manual: Case study on an internet set-up manual

Momoko Nakatani, Takehiko Ohno, Yurika Katagiri, Ai Nakane, Shuji Hashimoto

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    1 Citation (Scopus)

    Abstract

    We propose two design concepts for the user-friendly manual and compare them in an experiment. The first concept, which focuses on user comprehension, is to use one picture of the completed wiring. The second concept is to uses a series of steps from left to right with the goal of making the user follow the order. Trials show that participants presented with material based on the first concept tend to follow their own mental-model rather than the manual. Material based on the second concept also failed to make users follow the order. Some implications for the refinement of manual design are derived based on the results.

    Original languageEnglish
    Title of host publicationLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    Pages40-45
    Number of pages6
    Volume6770 LNCS
    EditionPART 2
    DOIs
    Publication statusPublished - 2011
    Event1st International Conference on Design, User Experience and Usability: Theory, Methods, Tools and Practice, DUXU 2011, Held as Part of 14th International Conference on Human-Computer Interaction, HCI International 2011 - Orlando, FL
    Duration: 2011 Jul 92011 Jul 14

    Publication series

    NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    NumberPART 2
    Volume6770 LNCS
    ISSN (Print)03029743
    ISSN (Electronic)16113349

    Other

    Other1st International Conference on Design, User Experience and Usability: Theory, Methods, Tools and Practice, DUXU 2011, Held as Part of 14th International Conference on Human-Computer Interaction, HCI International 2011
    CityOrlando, FL
    Period11/7/911/7/14

    Keywords

    • documentation
    • manuals
    • technical communication
    • Usability

    ASJC Scopus subject areas

    • Computer Science(all)
    • Theoretical Computer Science

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  • Cite this

    Nakatani, M., Ohno, T., Katagiri, Y., Nakane, A., & Hashimoto, S. (2011). The layout for the user-friendly manual: Case study on an internet set-up manual. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (PART 2 ed., Vol. 6770 LNCS, pp. 40-45). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6770 LNCS, No. PART 2). https://doi.org/10.1007/978-3-642-21708-1_5