The role of speech technology in service-operation estimation

Masanori Takehara, Satoshi Tamura, Ryuhei Tenmoku, Takeshi Kurata, Satoru Hayamizu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.

Original languageEnglish
Title of host publication2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings
Pages116-119
Number of pages4
DOIs
Publication statusPublished - 2011
Externally publishedYes
Event14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Hsinchu, Taiwan, Province of China
Duration: 2011 Oct 262011 Oct 28

Publication series

Name2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings

Conference

Conference14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011
CountryTaiwan, Province of China
CityHsinchu
Period11/10/2611/10/28

Keywords

  • keyword spotting
  • Service operation estimation
  • visualization
  • voice activity detection

ASJC Scopus subject areas

  • Software

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