Understanding Non-Experts' Security- and Privacy-Related Questions on a Q&A Site

Ayako A. Hasegawa, Naomi Yamashita, Tatsuya Mori, Daisuke Inoue, Mitsuaki Akiyama

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Non-expert users are often forced to make decisions about security and privacy in their daily lives. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.

Original languageEnglish
Title of host publicationProceedings of the 18th Symposium on Usable Privacy and Security, SOUPS 2022
PublisherUSENIX Association
Pages39-56
Number of pages18
ISBN (Electronic)9781939133304
Publication statusPublished - 2022
Event18th Symposium on Usable Privacy and Security, SOUPS 2022 - Boston, United States
Duration: 2022 Aug 72022 Aug 9

Publication series

NameProceedings of the 18th Symposium on Usable Privacy and Security, SOUPS 2022

Conference

Conference18th Symposium on Usable Privacy and Security, SOUPS 2022
Country/TerritoryUnited States
CityBoston
Period22/8/722/8/9

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Safety, Risk, Reliability and Quality

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