Usability of Software–Intensive Systems from Developers’ Point of View: Current Status and Future Perspectives of International Standardization of Usability Evaluation

Toshihiro Komiyama, Shin’ichi Fukuzumi, Motoei Azuma, Hironori Washizaki, Naohiko Tsuda

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Even though the type of software-intensive systems has transitioned from the mainframe to the client-server and from the client-server to the cloud, usability is one of the significant quality characteristics throughout the transitions. To achieve and improve usability, it is important to ensure a common understanding of usability concepts and to utilize proven usability evaluation technologies. Quality characteristics and subcharacteristics of software-intensive systems, including usability related ones, are defined in the quality models, i.e. product quality model and quality in use model, of ISO/IEC 25010:2011 in ISO/IEC 250nn SQuaRE (Systems and Software Quality Requirements and Evaluation) series. The SQuaRE series also defines quality measures for quality characteristics and subcharacteristics to be used for quality evaluation. The quality models of software-intensive systems are now under revision considering evolved systems and software technologies and influence on various stakeholders, including “Public”. This paper describes the international standardization of usability definition and evaluation from the developers’ point of view. First, the overview of the SQuaRE is introduced. Second, concepts and technologies related to usability in the SQuaRE are explained. Third, the study results of the application of the SQuaRE to actual projects are introduced, focusing on usability. Finally, future perspectives of international standardization of usability of software-intensive systems are described.

Original languageEnglish
Title of host publicationHuman-Computer Interaction. Design and User Experience - Thematic Area, HCI 2020, Held as Part of the 22nd International Conference, HCII 2020, Proceedings
EditorsMasaaki Kurosu
PublisherSpringer
Pages450-463
Number of pages14
ISBN (Print)9783030490584
DOIs
Publication statusPublished - 2020
EventThematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark
Duration: 2020 Jul 192020 Jul 24

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12181 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceThematic Area on Human Computer Interaction, HCI 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
CountryDenmark
CityCopenhagen
Period20/7/1920/7/24

Keywords

  • International standardization
  • ISO/IEC 250nn SQuaRE series
  • Quality evaluation
  • Quality measure
  • Quality model
  • Usability

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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    Komiyama, T., Fukuzumi, S., Azuma, M., Washizaki, H., & Tsuda, N. (2020). Usability of Software–Intensive Systems from Developers’ Point of View: Current Status and Future Perspectives of International Standardization of Usability Evaluation. In M. Kurosu (Ed.), Human-Computer Interaction. Design and User Experience - Thematic Area, HCI 2020, Held as Part of the 22nd International Conference, HCII 2020, Proceedings (pp. 450-463). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12181 LNCS). Springer. https://doi.org/10.1007/978-3-030-49059-1_33