Abstract
A "Services Sciences, Management, and Engineering (SSME)" [1] initiative has been started to study the movement to service economies involving computer science, operations research, industrial engineering, information science, systems science, business strategy, management sciences, social and cognitive sciences, and so on, and is trying to define new study area for services based on these disciplines. In this paper, we introduce a new service design approach, "Value oriented service design", which focuses on created values during service activities. Traditionally a method called as Service Blueprint [3] [4] is used for service design, which is a task based design method defining activity flows with assigned roles. The new approach is focused on values between tacks, such as information created. The paper talks about a case study of these approaches, and discusses the future research items.
| Original language | English |
|---|---|
| Title of host publication | Proceedings - The 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007 |
| Pages | 495-496 |
| Number of pages | 2 |
| DOIs | |
| Publication status | Published - 2007 |
| Externally published | Yes |
| Event | 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007 - Tokyo Duration: 2007 Jul 23 → 2007 Jul 26 |
Other
| Other | 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007 |
|---|---|
| City | Tokyo |
| Period | 07/7/23 → 07/7/26 |
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ASJC Scopus subject areas
- Computer Science(all)
- Computer Networks and Communications