Value oriented service design

Yuriko Sawatani

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

A "Services Sciences, Management, and Engineering (SSME)" [1] initiative has been started to study the movement to service economies involving computer science, operations research, industrial engineering, information science, systems science, business strategy, management sciences, social and cognitive sciences, and so on, and is trying to define new study area for services based on these disciplines. In this paper, we introduce a new service design approach, "Value oriented service design", which focuses on created values during service activities. Traditionally a method called as Service Blueprint [3] [4] is used for service design, which is a task based design method defining activity flows with assigned roles. The new approach is focused on values between tacks, such as information created. The paper talks about a case study of these approaches, and discusses the future research items.

Original languageEnglish
Title of host publicationProceedings - The 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007
Pages495-496
Number of pages2
DOIs
Publication statusPublished - 2007
Externally publishedYes
Event9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007 - Tokyo
Duration: 2007 Jul 232007 Jul 26

Other

Other9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007
CityTokyo
Period07/7/2307/7/26

ASJC Scopus subject areas

  • Computer Science(all)
  • Computer Networks and Communications

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  • Cite this

    Sawatani, Y. (2007). Value oriented service design. In Proceedings - The 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007 (pp. 495-496). [4285260] https://doi.org/10.1109/CEC-EEE.2007.103