Voice input interface failures and frustration: Developer and user perspectives

Shiyoh Goetsu, Tetsuya Sakai

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

We identify different types of failures in a voice user interface application, from both developer and user perspectives. Our preliminary experiment suggests that user-perceived Pattern Match Failure may have a strong negative effect on user frustration; based on this result, we conduct power analysis to obtain more conclusive results in a future experiment.

Original languageEnglish
Title of host publicationUIST 2019 Adjunct - Adjunct Publication of the 32nd Annual ACM Symposium on User Interface Software and Technology
PublisherAssociation for Computing Machinery, Inc
Pages24-26
Number of pages3
ISBN (Electronic)9781450368179
DOIs
Publication statusPublished - 2019 Oct 14
Event32nd Annual ACM Symposium on User Interface Software and Technology, UIST 2019 - New Orleans, United States
Duration: 2019 Oct 202019 Oct 23

Publication series

NameUIST 2019 Adjunct - Adjunct Publication of the 32nd Annual ACM Symposium on User Interface Software and Technology

Conference

Conference32nd Annual ACM Symposium on User Interface Software and Technology, UIST 2019
CountryUnited States
CityNew Orleans
Period19/10/2019/10/23

Keywords

  • Dialogue systems
  • User study
  • Voice input

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Software

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