Voice input interface failures and frustration: Developer and user perspectives

Shiyoh Goetsu, Tetsuya Sakai

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Abstract

We identify different types of failures in a voice user interface application, from both developer and user perspectives. Our preliminary experiment suggests that user-perceived Pattern Match Failure may have a strong negative effect on user frustration; based on this result, we conduct power analysis to obtain more conclusive results in a future experiment.

Original languageEnglish
Title of host publicationUIST 2019 Adjunct - Adjunct Publication of the 32nd Annual ACM Symposium on User Interface Software and Technology
PublisherAssociation for Computing Machinery, Inc
Pages24-26
Number of pages3
ISBN (Electronic)9781450368179
DOIs
Publication statusPublished - 2019 Oct 14
Event32nd Annual ACM Symposium on User Interface Software and Technology, UIST 2019 - New Orleans, United States
Duration: 2019 Oct 202019 Oct 23

Publication series

NameUIST 2019 Adjunct - Adjunct Publication of the 32nd Annual ACM Symposium on User Interface Software and Technology

Conference

Conference32nd Annual ACM Symposium on User Interface Software and Technology, UIST 2019
Country/TerritoryUnited States
CityNew Orleans
Period19/10/2019/10/23

Keywords

  • Dialogue systems
  • User study
  • Voice input

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Software

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