A study of the patterns for reducing exceptions and improving business process flexibility

Sanetake Nagayoshi*, Yang Liu, Junichi Iijima

*この研究の対応する著者

研究成果: Conference contribution

4 被引用数 (Scopus)

抄録

Exceptions are the events or situations that prevent business processes from completing normally. When exceptions such as cancellation of customer order occur, additional time and resources are often needed to resolve them. It is important for enterprise to pay attention to exceptions, for reducing exceptions efficiently and effectively may trace business process oriented improvement or innovation. In this study, a conceptual level pattern for reducing exceptions is proposed and discussed. This study contributes to research by 1) understanding how DEMO can help to reduce exceptions and improve business process flexibility through a case study of a Japanese company; 2) discussing suggestions for reducing exceptions and improving business process flexibility in general, 3) analyzing reasons of exceptions generating in the context of business model change from production centered to customer-centered, and how DEMO could help to enhance this change.

本文言語English
ホスト出版物のタイトルLecture Notes in Business Information Processing
出版社Springer Verlag
ページ61-76
ページ数16
110 LNBIP
ISBN(印刷版)9783642299025
DOI
出版ステータスPublished - 2012
外部発表はい
イベント2nd Enterprise Engineering Working Conference, EEWC 2012 - Delft
継続期間: 2012 5月 72012 5月 8

出版物シリーズ

名前Lecture Notes in Business Information Processing
110 LNBIP
ISSN(印刷版)18651348

Other

Other2nd Enterprise Engineering Working Conference, EEWC 2012
CityDelft
Period12/5/712/5/8

ASJC Scopus subject areas

  • ビジネス、管理および会計(全般)
  • 情報システムおよび情報管理
  • 情報システム
  • 管理情報システム
  • ビジネスおよび国際経営
  • 制御およびシステム工学
  • モデリングとシミュレーション

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