Analysis of customer communication by employee in restaurant and lead time estimation

Masanori Takehara, Hiroya Nojiri, Satoshi Tamura, Satoru Hayamizu, Takeshi Kurata

研究成果: Conference contribution

1 被引用数 (Scopus)

抄録

Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.

本文言語English
ホスト出版物のタイトル2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
出版社Institute of Electrical and Electronics Engineers Inc.
ISBN(電子版)9786163618238
DOI
出版ステータスPublished - 2014 2 12
外部発表はい
イベント2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014 - Chiang Mai, Thailand
継続期間: 2014 12 92014 12 12

出版物シリーズ

名前2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014

Other

Other2014 Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014
国/地域Thailand
CityChiang Mai
Period14/12/914/12/12

ASJC Scopus subject areas

  • 信号処理
  • 情報システム

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