Can Software Agents Influence Human Relations? - Balance Theory in Agent-mediated Communities

Hideyuki Nakanishi, Satoshi Nakazawa, Toru Ishida, Katsuya Takanashi, Katherine Isbister

研究成果: Paper

25 引用 (Scopus)

抜粋

We sought to create a social embodied conversational agent to support group interactions, using 'balance theory' from social science research on human-human relations. We conducted an experiment to evaluate the social ECA's effectiveness in a group situation, depending upon how strongly it mediated the conversation among group members. First, we confirmed that it could win favorable feelings from subjects by showing an agreeing attitude to them and, conversely, unfavorable feelings by showing a disagreeing attitude. Next, we validated balance theory as a rule governing both agent-human relations and human relations if the social ECA highly mediated the conversation. We found that the social ECA's effectiveness was very low if it did not control turn-taking, and if the human pair had a chance to converse extensively with one another. Conversation analysis corroborated these results.

元の言語English
ページ717-724
ページ数8
出版物ステータスPublished - 2003 12 1
外部発表Yes
イベントProceedings of the Second International Joint Conference on Autonomous Agents and Multiagent Systems, AAMAS 03 - Melbourne, Vic., Australia
継続期間: 2003 7 142003 7 18

Conference

ConferenceProceedings of the Second International Joint Conference on Autonomous Agents and Multiagent Systems, AAMAS 03
Australia
Melbourne, Vic.
期間03/7/1403/7/18

ASJC Scopus subject areas

  • Engineering(all)

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  • これを引用

    Nakanishi, H., Nakazawa, S., Ishida, T., Takanashi, K., & Isbister, K. (2003). Can Software Agents Influence Human Relations? - Balance Theory in Agent-mediated Communities. 717-724. 論文発表場所 Proceedings of the Second International Joint Conference on Autonomous Agents and Multiagent Systems, AAMAS 03, Melbourne, Vic., Australia.