Customer satisfaction for visitors to CBD

Hirotaka Koike, Akinori Morimoto, Tomohiko Kawano

研究成果: Conference contribution

抄録

Recently, the declines of central business district (CBD) have become serious problems in many local cities in Japan. One of the main causes of this decline is the progress of motorization, which resulted in the sprawl of residential areas in suburbs and the proliferation of suburban shopping centers and malls. The purpose of this study is to understand the effect of transportation mode on the satisfaction level of customers who visited CBD. Recently the City of Utsunomiya conducted an extensive customer satisfaction survey (CS survey). As the result of this study, it was found that improvement of pedestrian space is necessary because pedestrian's customer satisfaction level is high. In addition, it becomes clear that it is necessary to provide alternative access modes to automobile users, such as public transport and bicycles.

本文言語English
ホスト出版物のタイトルTraffic and Transportation Studies - Proceedings of the Fourth International Conference on Traffic and Transportation Studies
編集者B. Mao, Z. Tian, Q. Sun
ページ726-734
ページ数9
出版ステータスPublished - 2004 11 30
外部発表はい
イベントTraffic and Transportation Studies - Proceedings of the Fourth International Conference on Traffic and Transportation Studies - Dalian, China
継続期間: 2004 8 22004 8 4

出版物シリーズ

名前Proceedings of the Conference on Traffic and Transportation Studies, ICTTS
4

Conference

ConferenceTraffic and Transportation Studies - Proceedings of the Fourth International Conference on Traffic and Transportation Studies
CountryChina
CityDalian
Period04/8/204/8/4

ASJC Scopus subject areas

  • Mechanical Engineering

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