Decision support for management of agents' knowledge and skills with job rotation in service-oriented organization

Kotaro Ohori*, Noriyuki Kobayashi, Akihiko Obata, Atsuki Takahashi, Shingo Takahashi

*この研究の対応する著者

研究成果

2 被引用数 (Scopus)

抄録

Service-oriented organizations have the properties that their main resources are the knowledge and skills of service agents, and they produce intangible outputs, while those of manufacturing organizations are tangible products. So managers in the service-oriented organizations have taken "seat-of-the-pants" approaches to evaluate their new policies for preventing productivity slump. The purpose of this paper is to model service agents and tasks in a specific service-oriented organization through a field research, and to provide helpful information from the viewpoint of creating multi-skilled agents for the managers, who wish to make an accurate policy relevant to job rotation, through agent-based social simulation (ABSS) with the model.

本文言語English
ホスト出版物のタイトルProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
出版社IEEE Computer Society
ページ1492-1501
ページ数10
ISBN(印刷版)9780769545257
DOI
出版ステータスPublished - 2012 1 1
イベント2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI, United States
継続期間: 2012 1 42012 1 7

出版物シリーズ

名前Proceedings of the Annual Hawaii International Conference on System Sciences
ISSN(印刷版)1530-1605

Conference

Conference2012 45th Hawaii International Conference on System Sciences, HICSS 2012
国/地域United States
CityMaui, HI
Period12/1/412/1/7

ASJC Scopus subject areas

  • 工学(全般)

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