TY - JOUR
T1 - Development of a railway traffic controllers competency extraction method to ensure safety during restricted operations
AU - Kuratani, Masato
AU - Sakaniwa, Jun
AU - Kusukami, Ken
AU - Komatsubara, Akinori
N1 - Publisher Copyright:
© 2020 Japan Industrial Management Association. All rights reserved.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020/1/15
Y1 - 2020/1/15
N2 - Railway traffic controllers are required to decide train operation restrictions. They instruct train drivers properly and promptly in order to ensure safety from natural hazards such as heavy rain, strong wind and big earthquakes. When an operation restriction is issued, controllers must make various decisions in a timely manner in view of the priority of each goal including minimizing the impact on train operations, in constantly changing situations. However, the competency to perform this task has not yet been realized. The authors propose a method for analyzing controller competencies when train operation is restricted by extracting specific actions taken by skilled controllers to overcome difficult situations. Applying this method to controller instruction tasks, 209 competencies were obtained. One such competency is being able to give precise instructions to train drivers in scenes where situational awareness is difficult. For example, a situation where operation restrictions are issued from multiple locations, but then only one restriction is rescinded. Additionally, many competencies require the non-technical skills of situational awareness. In addition, many "competencies learned through personal experience", which had been regarded as the tacit knowledge of expert controllers, were revealed.
AB - Railway traffic controllers are required to decide train operation restrictions. They instruct train drivers properly and promptly in order to ensure safety from natural hazards such as heavy rain, strong wind and big earthquakes. When an operation restriction is issued, controllers must make various decisions in a timely manner in view of the priority of each goal including minimizing the impact on train operations, in constantly changing situations. However, the competency to perform this task has not yet been realized. The authors propose a method for analyzing controller competencies when train operation is restricted by extracting specific actions taken by skilled controllers to overcome difficult situations. Applying this method to controller instruction tasks, 209 competencies were obtained. One such competency is being able to give precise instructions to train drivers in scenes where situational awareness is difficult. For example, a situation where operation restrictions are issued from multiple locations, but then only one restriction is rescinded. Additionally, many competencies require the non-technical skills of situational awareness. In addition, many "competencies learned through personal experience", which had been regarded as the tacit knowledge of expert controllers, were revealed.
KW - competencies extraction
KW - operation restriction
KW - safety
KW - Traffic controller
UR - http://www.scopus.com/inward/record.url?scp=85088529263&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85088529263&partnerID=8YFLogxK
U2 - 10.11221/jima.70.197
DO - 10.11221/jima.70.197
M3 - Article
AN - SCOPUS:85088529263
VL - 70
SP - 197
EP - 209
JO - Journal of Japan Industrial Management Association
JF - Journal of Japan Industrial Management Association
SN - 0386-4812
IS - 4
ER -