Dialogue breakdown and confusion between elements and category

Tetsuya Matsui*, Iori Tani, Kazuto Sasai, Yukio Pegio Gunji

*この研究の対応する著者

研究成果: Conference contribution

抄録

Avoiding dialogue breakdown is important in HRI and HAI. In this paper, we investigated why dialogue breakdown occurs. We hypothesize that confusion between elements and category is one important reason. Elements means individual strange utterances, and category means the entire ability and performance of a robot. We hypothesized that a user who confuses elements and category will tend to lose the motivation to continue interacting with a robot or agent when the robot or agent makes a strange utterance. To verify this hypothesis, we conducted an experiment. We asked participants to perform a memory task cited in a previous work. We separated them into two groups, the no-confusion group and confusion group, and we showed them a movie in which a robot made a mistake on a math problem. After that, we asked them in a questionnaire about their impression of the robot. We conducted a t-test between the two groups for each question. As a result, the participants who confused elements and category tended to brand the robot as having low ability and performance when it made a mistake, and those who were not confused did not have reduced trustworthiness in the robot or reduced motivation for continuing to interact when the robot made a mistake. These results supports our hypothesis.

本文言語English
ホスト出版物のタイトルHRI 2021 - Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
出版社IEEE Computer Society
ページ276-279
ページ数4
ISBN(電子版)9781450382908
DOI
出版ステータスPublished - 2021 3 8
イベント2021 ACM/IEEE International Conference on Human-Robot Interaction, HRI 2021 - Virtual, Online, United States
継続期間: 2021 3 82021 3 11

出版物シリーズ

名前ACM/IEEE International Conference on Human-Robot Interaction
ISSN(電子版)2167-2148

Conference

Conference2021 ACM/IEEE International Conference on Human-Robot Interaction, HRI 2021
国/地域United States
CityVirtual, Online
Period21/3/821/3/11

ASJC Scopus subject areas

  • 人工知能
  • 人間とコンピュータの相互作用
  • 電子工学および電気工学

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