Improving service processes with the crowds

Donghui Lin, Toru Ishida, Yohei Murakami, Masahiro Tanaka

研究成果: Conference contribution

3 引用 (Scopus)

抜粋

With the development of service-oriented computing, more and more Web services are provided for users. However, there are situations that services or service processes cannot meet users' requirements in functional QoS dimensions (e.g., translation quality in a machine translation service). Meanwhile, the emergence of crowdsourcing makes various types of tasks done in more and more efficiency ways with low costs. To consider both functional QoS and non-functional QoS, in this paper we try to combine crowdsourcing activities with service processes. Further, this study aims at analyzing the effects of crowd activities on service processes in the real world. We use a case study in the domain of language service with a large scale experiment to show that composing crowd activities and Web services brings variety and creativity to the traditional service processes and human processes. From the experiments and analysis, we find out that quality of crowd activities is essential to service processes, and that crowd activities with high quality can significantly improve various QoS dimensions of the service processes.

元の言語English
ホスト出版物のタイトルService-Oriented Computing, ICSOC 2011 Workshops - ICSOC 2011 International Workshops, WESOA, NFPSLAM-SOC, and Satellite Events, Revised Selected Papers
ページ295-306
ページ数12
DOI
出版物ステータスPublished - 2012 9 3
外部発表Yes
イベント2011 International Conference on Service-Oriented Computing, ICSOC 2011 - Paphos, Cyprus
継続期間: 2011 12 52011 12 8

出版物シリーズ

名前Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
7221 LNCS
ISSN(印刷物)0302-9743
ISSN(電子版)1611-3349

Other

Other2011 International Conference on Service-Oriented Computing, ICSOC 2011
Cyprus
Paphos
期間11/12/511/12/8

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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  • これを引用

    Lin, D., Ishida, T., Murakami, Y., & Tanaka, M. (2012). Improving service processes with the crowds. : Service-Oriented Computing, ICSOC 2011 Workshops - ICSOC 2011 International Workshops, WESOA, NFPSLAM-SOC, and Satellite Events, Revised Selected Papers (pp. 295-306). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); 巻数 7221 LNCS). https://doi.org/10.1007/978-3-642-31875-7_40