Inverse roles of emotional labour on health and job satisfaction among long-term care workers in Japan

Erika Tsukamoto, Takeru Abe*, Michikazu Ono

*この研究の対応する著者

研究成果: Article査読

5 被引用数 (Scopus)

抄録

Emotional labour increases among long-term care workers because providing care and services to impaired elders causes conflicting interpersonal emotions. Thus, we investigated the associations between emotional labour, general health and job satisfaction among long-term care workers. We conducted a cross-sectional study among 132 established, private day care centres in Tokyo using a mail survey. The outcome variables included two health-related variables and four job satisfaction variables: physical and psychological health, satisfaction with wages, interpersonal relationships, work environment and job satisfaction. We performed multiple regression analyses to identify significant factors. Directors from 36 facilities agreed to participate. A total of 123 responses from long-term care workers were analysed. Greater emotional dissonance was associated with better physical and psychological health and worse work environment satisfaction (partial regression coefficient:-2.93, p =.0389;-3.32, p =.0299;-1.92, p =.0314, respectively). Fewer negative emotions were associated with more job satisfaction (partial regression coefficient:-1.87, p =.0163). We found that emotional labour was significantly inversely associated with health and job satisfaction. Our findings indicated that the emotional labour of long-term care workers has a negative and positive influence on health and workplace satisfaction, and suggests that care quality and stable employment among long-term care workers might affect their emotional labour. Therefore, we think a programme to support emotional labour among long-term care workers in an organized manner and a self-care programme to educate workers regarding emotional labour would be beneficial.

本文言語English
ページ(範囲)814-823
ページ数10
ジャーナルPsychology, Health and Medicine
20
7
DOI
出版ステータスPublished - 2015 10 3

ASJC Scopus subject areas

  • 臨床心理学
  • 応用心理学
  • 精神医学および精神衛生

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