Knowledge acquisition in human resource management based on rough sets

Shinya Imai*, Che Wei Lin, Junzo Watada, Gwo Hshiung Tzeng

*この研究の対応する著者

    研究成果: Conference contribution

    3 被引用数 (Scopus)

    抄録

    It is essential in an IT corporation to improve competitive advantage and increase organizational performance. Employees are a key factor of company's success. Rough sets analysis can support us in dealing with human resource and customer relationship, as well as in recognizing what employees' characteristic is influential in building relationship with customers. Rough sets theory is a different mathematical approach to deal with vagueness and uncertainty, and can change a qualitative problem into a quantitative one as well as obtaining its answer. It will give useful and valuable information and provide guidelines to a decision maker. The objective of the paper is to clarify, through the rough sets analysis, what kinds of features and behaviors of the employees create a good relationship and result in a bad relationship with customers. The rough sets approach differentiates between those two groups and in the end of this paper we suggest some policies to improve human resource management, customer relationship management and their development The proper management of employees and customers will ensure the project success and good performance of a corporation.

    本文言語English
    ホスト出版物のタイトルPICMET: Portland International Center for Management of Engineering and Technology, Proceedings
    ページ969-974
    ページ数6
    DOI
    出版ステータスPublished - 2008
    イベント2008 Portland International Center for Management of Engineering and Technology, Technology Management for a Sustainable Economy, PICMET '08 - Cape Town
    継続期間: 2008 7 272008 7 31

    Other

    Other2008 Portland International Center for Management of Engineering and Technology, Technology Management for a Sustainable Economy, PICMET '08
    CityCape Town
    Period08/7/2708/7/31

    ASJC Scopus subject areas

    • ビジネス、管理および会計(全般)
    • 技術マネージメントおよび技術革新管理
    • 戦略と経営
    • 経営科学およびオペレーションズ リサーチ

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