Participatory service design based on user-centered QoS

Donghui Lin, Toru Ishida

研究成果: Conference contribution

6 被引用数 (Scopus)

抄録

With the development of service-oriented computing environments, more and more Web services have become available. Service providers have to consider how to design composite services to meet requirements from various users. However, QoS of composite service is difficult to evaluate and predict due to the uncertainty and multiple metrics of QoS, which makes it necessary for user-centered design of composite services. Moreover, combining human services and Web services is becoming an important issue in service composition in cases that Web services cannot meet the requirements from users. Therefore, it is necessary to test the service composition environments for human-computer interaction and study human behaviors. In this paper, we address the above issues by proposing a participatory service design approach based on user-centered QoS considering a real-world case of field-based multi-language communication service design. To achieve this goal, we first describe the QoS model for service design considering users' requirements. Then, we propose the participatory service design process, consisting of service model refinement, participatory simulation, QoS evaluation and QoS data update. Finally, we use the field study of multi-language service design for Vietnamese agricultural knowledge communication to illustrate our proposed design methodology.

本文言語English
ホスト出版物のタイトルProceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
ページ465-472
ページ数8
DOI
出版ステータスPublished - 2013
外部発表はい
イベント2013 12th IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013 - Atlanta, GA, United States
継続期間: 2013 11月 172013 11月 20

出版物シリーズ

名前Proceedings - 2013 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
1

Conference

Conference2013 12th IEEE/WIC/ACM International Conference on Web Intelligence, WI 2013
国/地域United States
CityAtlanta, GA
Period13/11/1713/11/20

ASJC Scopus subject areas

  • 人工知能

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