Psychology of user experience in a collaborative video-conference system

Takashi Yamauchi, Takehiko Ohno, Momoko Nakatani, Yoichi Kato, Arthur Markman

研究成果: Conference contribution

8 被引用数 (Scopus)

抄録

The authors employ behavioral theories of human motivation and affect and present an explanation for why some CSCW experience is satisfying and engaging for a user. In a longitudinal experiment, participants were divided into four groups and solved two open-ended problems together using a video-conference system. Traditional metrics of usability and product acceptance were examined with respect to psychological variables such as personality, background knowledge, mindsets (i.e., implicit beliefs) and feelings toward group members. The results show that group-level mutual affect and implicit beliefs on one's ability (e.g., whether intelligence is fixed or malleable) are strong predictors of system usability and acceptability judgments. It is proposed that evaluating one's experience with a CSCW system is a meaning-making process and that the variables that modulate this process also influence subjective judgments of usability and acceptability of a complex collaborative system.

本文言語English
ホスト出版物のタイトルCSCW'12 - Proceedings of the ACM 2012 Conference on Computer Supported Cooperative Work
ページ187-196
ページ数10
DOI
出版ステータスPublished - 2012
外部発表はい
イベントACM 2012 Conference on Computer Supported Cooperative Work, CSCW'12 - Seattle, WA, United States
継続期間: 2012 2 112012 2 15

出版物シリーズ

名前Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

ConferenceACM 2012 Conference on Computer Supported Cooperative Work, CSCW'12
国/地域United States
CitySeattle, WA
Period12/2/1112/2/15

ASJC Scopus subject areas

  • ソフトウェア
  • 人間とコンピュータの相互作用
  • コンピュータ ネットワークおよび通信

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