Service system design

Yuriko Sawatani

    研究成果: Conference contribution

    抄録

    This discusses the shift of design focus looking at innovation history, and points out the importance of research on designing a service system. The focus of innovation is shifting from seeds or needs oriented products to a service system creating values by the interactions of providers and receivers, and to open innovation. At the same time, the scope of design becomes wider including the whole system design. Because of these shifts, the new research on service system design is emerging. In this paper, a framework based on two viewpoints, such as systems with value sharing condition and scopes of system layers are proposed identifying technical and social difficulties of designing a service system.

    本文言語English
    ホスト出版物のタイトルPICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings: Infrastructure and Service Integration
    出版社Institute of Electrical and Electronics Engineers Inc.
    ページ3281-3293
    ページ数13
    ISBN(印刷版)9781890843304
    出版ステータスPublished - 2014 10 10
    イベント2014 Portland International Center for Management of Engineering and Technology, PICMET 2014 - Kanazawa
    継続期間: 2014 7 272014 7 31

    Other

    Other2014 Portland International Center for Management of Engineering and Technology, PICMET 2014
    CityKanazawa
    Period14/7/2714/7/31

    ASJC Scopus subject areas

    • Management of Technology and Innovation
    • Strategy and Management
    • Transportation

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