Services research model for value Co-creation

Yuriko Sawatani*, Kiyoshi Niwa

*この研究の対応する著者

研究成果

5 被引用数 (Scopus)

抄録

The impact of R&D to service business is increasing rapidly by the movement to service economies. The shift to focus on the services businesses, which is happening in manufacturing industries, affects their internal business processes, which include research organizations. In this paper, we study service research activities in a manufacturing enterprise, focusing on the advanced service research initiative, which was initiated as On Demand Innovation Services (ODIS) in 2003, as an exploratory research experiment in IBM. We propose services research model for value co-creation based on the ODIS experiment. We found that new knowledge is created through services activities, which are not created in a laboratory, traditional research activities. In addition, these are keys to the successful service projects. We focused on specific knowledge created during services research model for value co-creation, however, there are another kinds of knowledge also created. To understand and form the research base of service businesses and innovations, we should explore more on service innovation projects and understand critical factors, such as new knowledge created in a project, how they are created, and how the knowledge make the service research base more fruitful.

本文言語English
ホスト出版物のタイトルPICMET: Portland International Center for Management of Engineering and Technology, Proceedings
ページ2354-2360
ページ数7
DOI
出版ステータスPublished - 2008
外部発表はい
イベント2008 Portland International Center for Management of Engineering and Technology, Technology Management for a Sustainable Economy, PICMET '08 - Cape Town
継続期間: 2008 7 272008 7 31

Other

Other2008 Portland International Center for Management of Engineering and Technology, Technology Management for a Sustainable Economy, PICMET '08
CityCape Town
Period08/7/2708/7/31

ASJC Scopus subject areas

  • ビジネス、管理および会計(全般)
  • 技術マネージメントおよび技術革新管理
  • 戦略と経営
  • 経営科学およびオペレーションズ リサーチ

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