抄録
The impact of R&D to service business is increasing rapidly by the movement to service economies. The shift to focus on the services businesses, which is happening in manufacturing industries, affects their internal business processes, which include research organizations. In this paper, we study service research activities in a manufacturing enterprise, focusing on the advanced service research initiative, which was initiated as On Demand Innovation Services (ODIS) in 2003, as an exploratory research experiment in IBM. We propose services research model for value co-creation based on the ODIS experiment. We found that new knowledge is created through services activities, which are not created in a laboratory, traditional research activities. In addition, these are keys to the successful service projects. We focused on specific knowledge created during services research model for value co-creation, however, there are another kinds of knowledge also created. To understand and form the research base of service businesses and innovations, we should explore more on service innovation projects and understand critical factors, such as new knowledge created in a project, how they are created, and how the knowledge make the service research base more fruitful.
| 元の言語 | English |
|---|---|
| ホスト出版物のタイトル | PICMET: Portland International Center for Management of Engineering and Technology, Proceedings |
| ページ | 2354-2360 |
| ページ数 | 7 |
| DOI | |
| 出版物ステータス | Published - 2008 |
| 外部発表 | Yes |
| イベント | 2008 Portland International Center for Management of Engineering and Technology, Technology Management for a Sustainable Economy, PICMET '08 - Cape Town 継続期間: 2008 7 27 → 2008 7 31 |
Other
| Other | 2008 Portland International Center for Management of Engineering and Technology, Technology Management for a Sustainable Economy, PICMET '08 |
|---|---|
| 市 | Cape Town |
| 期間 | 08/7/27 → 08/7/31 |
Fingerprint
ASJC Scopus subject areas
- Business, Management and Accounting(all)
- Management of Technology and Innovation
- Strategy and Management
- Management Science and Operations Research
これを引用
Services research model for value Co-creation. / Sawatani, Yuriko; Niwa, Kiyoshi.
PICMET: Portland International Center for Management of Engineering and Technology, Proceedings. 2008. p. 2354-2360 4599859.研究成果: Conference contribution
}
TY - GEN
T1 - Services research model for value Co-creation
AU - Sawatani, Yuriko
AU - Niwa, Kiyoshi
PY - 2008
Y1 - 2008
N2 - The impact of R&D to service business is increasing rapidly by the movement to service economies. The shift to focus on the services businesses, which is happening in manufacturing industries, affects their internal business processes, which include research organizations. In this paper, we study service research activities in a manufacturing enterprise, focusing on the advanced service research initiative, which was initiated as On Demand Innovation Services (ODIS) in 2003, as an exploratory research experiment in IBM. We propose services research model for value co-creation based on the ODIS experiment. We found that new knowledge is created through services activities, which are not created in a laboratory, traditional research activities. In addition, these are keys to the successful service projects. We focused on specific knowledge created during services research model for value co-creation, however, there are another kinds of knowledge also created. To understand and form the research base of service businesses and innovations, we should explore more on service innovation projects and understand critical factors, such as new knowledge created in a project, how they are created, and how the knowledge make the service research base more fruitful.
AB - The impact of R&D to service business is increasing rapidly by the movement to service economies. The shift to focus on the services businesses, which is happening in manufacturing industries, affects their internal business processes, which include research organizations. In this paper, we study service research activities in a manufacturing enterprise, focusing on the advanced service research initiative, which was initiated as On Demand Innovation Services (ODIS) in 2003, as an exploratory research experiment in IBM. We propose services research model for value co-creation based on the ODIS experiment. We found that new knowledge is created through services activities, which are not created in a laboratory, traditional research activities. In addition, these are keys to the successful service projects. We focused on specific knowledge created during services research model for value co-creation, however, there are another kinds of knowledge also created. To understand and form the research base of service businesses and innovations, we should explore more on service innovation projects and understand critical factors, such as new knowledge created in a project, how they are created, and how the knowledge make the service research base more fruitful.
UR - http://www.scopus.com/inward/record.url?scp=52449087542&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=52449087542&partnerID=8YFLogxK
U2 - 10.1109/PICMET.2008.4599859
DO - 10.1109/PICMET.2008.4599859
M3 - Conference contribution
AN - SCOPUS:52449087542
SN - 1890843172
SN - 9781890843175
SP - 2354
EP - 2360
BT - PICMET: Portland International Center for Management of Engineering and Technology, Proceedings
ER -