The effects of the 2018 commonwealth games service environment on athlete satisfaction and performance: A transformative service research approach

Eric MacIntosh*, Keita Kinoshita, Popi Sotiriadou

*この研究の対応する著者

研究成果: Article査読

4 被引用数 (Scopus)

抄録

Competing at major sport events represents a significant experience for elite athletes. Research has determined that event services can affect athlete satisfaction, yet little is known about any influence on athlete performances. This study adapted the lens of transformative service research to examine, through survey research, the athletes' perceptions of the impact that the service environment of the Commonwealth Games 2018 on the Gold Coast in Australia had on their satisfaction and subsequent performance. The results from 430 athlete surveys showed the significant relationships between service environment factors and athlete satisfaction and the indirect effects of the service environment on performance, through satisfaction. Thus, satisfaction acts as a mediator between the service environment and athlete performance. The effects of the service environment on athlete satisfaction and performance highlight the areas for future development across the athletes' experience, from accommodations to social activities, that managers and event planners can enhance.

本文言語English
ページ(範囲)316-328
ページ数13
ジャーナルJournal of Sport Management
34
4
DOI
出版ステータスPublished - 2020 7月
外部発表はい

ASJC Scopus subject areas

  • 決定科学(全般)
  • 整形外科およびスポーツ医学
  • 理学療法、スポーツ療法とリハビリテーション
  • 組織的行動および人的資源管理

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