The role of speech technology in service-operation estimation

Masanori Takehara*, Satoshi Tamura, Ryuhei Tenmoku, Takeshi Kurata, Satoru Hayamizu

*この研究の対応する著者

研究成果: Conference contribution

6 被引用数 (Scopus)

抄録

This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.

本文言語English
ホスト出版物のタイトル2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings
ページ116-119
ページ数4
DOI
出版ステータスPublished - 2011
外部発表はい
イベント14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Hsinchu, Taiwan, Province of China
継続期間: 2011 10 262011 10 28

出版物シリーズ

名前2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings

Conference

Conference14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011
国/地域Taiwan, Province of China
CityHsinchu
Period11/10/2611/10/28

ASJC Scopus subject areas

  • ソフトウェア

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