TY - GEN
T1 - The role of speech technology in service-operation estimation
AU - Takehara, Masanori
AU - Tamura, Satoshi
AU - Tenmoku, Ryuhei
AU - Kurata, Takeshi
AU - Hayamizu, Satoru
PY - 2011
Y1 - 2011
N2 - This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.
AB - This paper introduces our recent effort to develop a Service-Operation Estimation (SOE) system using speech and multi-sensored data as well as other acquired data. In SOE, it is essential to analyze employees' data in order to increase the productivity in many service industries. Speech processing techniques, such as voice activity detection and keyword spotting recognition, help the analysis and enhance the precision of the results; the beginning and end times of speech region are used to detect work events, and recognized keywords are used to conduct work estimation. In our system all the results are visualized in a 3D model, and it makes employers and employees help their operations.
KW - keyword spotting
KW - Service operation estimation
KW - visualization
KW - voice activity detection
UR - http://www.scopus.com/inward/record.url?scp=83455243217&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=83455243217&partnerID=8YFLogxK
U2 - 10.1109/ICSDA.2011.6085991
DO - 10.1109/ICSDA.2011.6085991
M3 - Conference contribution
AN - SCOPUS:83455243217
SN - 9781457709319
T3 - 2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings
SP - 116
EP - 119
BT - 2011 International Conference on Speech Database and Assessments, Oriental COCOSDA 2011 - Proceedings
T2 - 14th Annual International Conference on Speech Database and Assessments, Oriental COCOSDA 2011
Y2 - 26 October 2011 through 28 October 2011
ER -