Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources

Björn Frank*, Shane J. Schvaneveldt

*この研究の対応する著者

研究成果査読

17 被引用数 (Scopus)

抄録

This study shows that not all consumers intend to decrease purchases of potentially contaminated products after disasters; some rather intend to increase purchases. Purchase intent reductions derive from contamination risk knowledge, which depends on observed behavior of other consumers, objective media information, and past opposition to the technology causing contamination. Technology hazard expertise reinforces the effects of consumers' risk assessments and of past opposition to technology use. By contrast, purchase intent increases derive from empathy and salient social identity shared with disaster victims, which are triggered by affect-laden media exposure, past disaster-related experience, and disaster involvement of consumers' social networks.

本文言語English
ページ(範囲)199-208
ページ数10
ジャーナルJournal of Retailing and Consumer Services
28
DOI
出版ステータスPublished - 2016 1 1
外部発表はい

ASJC Scopus subject areas

  • マーケティング

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