Value oriented service design

Yuriko Sawatani*

*この研究の対応する著者

研究成果: Conference contribution

2 被引用数 (Scopus)

抄録

A "Services Sciences, Management, and Engineering (SSME)" [1] initiative has been started to study the movement to service economies involving computer science, operations research, industrial engineering, information science, systems science, business strategy, management sciences, social and cognitive sciences, and so on, and is trying to define new study area for services based on these disciplines. In this paper, we introduce a new service design approach, "Value oriented service design", which focuses on created values during service activities. Traditionally a method called as Service Blueprint [3] [4] is used for service design, which is a task based design method defining activity flows with assigned roles. The new approach is focused on values between tacks, such as information created. The paper talks about a case study of these approaches, and discusses the future research items.

本文言語English
ホスト出版物のタイトルProceedings - The 9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007
ページ495-496
ページ数2
DOI
出版ステータスPublished - 2007
外部発表はい
イベント9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007 - Tokyo
継続期間: 2007 7 232007 7 26

Other

Other9th IEEE International Conference on E-Commerce Technology; The 4th IEEE International Conference on Enterprise Computing, E-Commerce and E-Services, CEC/EEE 2007
CityTokyo
Period07/7/2307/7/26

ASJC Scopus subject areas

  • コンピュータ サイエンス(全般)
  • コンピュータ ネットワークおよび通信

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