抄録
In order to profit from China's enormous business opportunities, international firms need to know Chinese consumer preferences. To learn more about intrinsic Chinese consumer preferences and their distinction from other Asian consumer preferences, this study analyzes differences in the formation of customer satisfaction, repurchase intent, and word-of-mouth intent between Chinese-born and locally born consumers in Japan. Verifying culture-based hypotheses, cross-industry analyses show that Chinese-born consumers pay less attention to the public brand image and risk-related switching costs, but more attention to quality expectations, perceived value, experienced usefulness, and financial switching costs than Japanese consumers. Marketing strategies should account for these preference structures.
本文言語 | English |
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ページ(範囲) | 683-700 |
ページ数 | 18 |
ジャーナル | Marketing Letters |
巻 | 23 |
号 | 3 |
DOI | |
出版ステータス | Published - 2012 9月 |
外部発表 | はい |
ASJC Scopus subject areas
- ビジネスおよび国際経営
- 経済学、計量経済学
- マーケティング